Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
As part of the Product Engineering organization, the Cloud Platform Engineering Manager will lead a team responsible for building, operating, and continuously improving cloud platform capabilities that support highly available, scalable, and secure services.
This role blends hands-on technical leadership with people and operational management. You will be accountable for platform reliability, execution excellence, and team growth, while partnering closely with Product Engineering, Platform, and SRE leaders to deliver resilient cloud infrastructure at scale.
The ideal candidate is a strong technical leader with production experience, a passion for operational excellence, and proven ability to mentor engineers and drive outcomes in fast-paced environments.
The position involves shift-aligned coverage with U.S. Pacific Time hours and ownership of an on-call rotation, including escalation management.
Key Responsibilities:
- Own the reliability, availability, and performance of cloud platforms supporting production services.
- Provide technical direction and review for architecture, automation, and operational improvements.
- Drive continuous improvement in reliability metrics such as availability, MTTD, MTTR, and incident reduction.
- Lead, mentor, and grow a team of DevOps engineers through coaching, feedback, and career development.
- Foster a culture of ownership, accountability, learning, and operational excellence.
- Support hiring, onboarding, performance management, and succession planning.
- Balance workload, shift coverage, and on-call rotations to maintain team health and sustainability.
- Own incident response processes, including escalation, coordination, and communication.
- Work closely with Product Engineering, Platform, SRE, and Delivery teams to enable fast, reliable software releases.
- Establish and evolve operational processes, runbooks, and documentation standards.
Requirements:
- 8–12+ years of experience in software engineering, DevOps, SRE, or production operations.
- 3–5+ years of experience leading or managing engineering teams (formal or technical leadership).
- Strong hands-on background supporting production systems and incident response.
- Experience operating and managing public cloud platforms (AWS, GCP, OpenStack); data center experience preferred.
- Deep understanding of:
- Infrastructure as Code (Terraform, Ansible)
- Containers and orchestration (Kubernetes, Helm, Docker)
- CI/CD pipelines and Git-based workflows (e.g., GitLab)
- Networking, databases, and distributed systems
- Proven ability to balance hands-on technical depth with people and delivery management.
- Excellent communication, stakeholder management, and decision-making skills.
- BS in Computer Science or equivalent practical experience.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
Five9 is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and interview process. If you need assistance or an accommodation due to a disability, please contact us at [email protected] to request an accommodation. Requests will be handled confidentially and in accordance with applicable law.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Skills Required
- 8–12+ years of experience in software engineering, DevOps, SRE, or production operations
- 3–5+ years of experience leading or managing engineering teams, through formal or technical leadership
- Hands-on experience supporting production systems and incident response
- Experience operating and managing public cloud platforms such as AWS, GCP, or OpenStack
- Understanding of Infrastructure as Code, including Terraform and Ansible
- Experience with containers and orchestration, including Kubernetes, Helm, and Docker
- Experience with CI/CD pipelines and Git-based workflows, such as GitLab
- Understanding of networking, databases, and distributed systems
- Ability to balance hands-on technical depth with people and delivery management
- Excellent communication, stakeholder management, and decision-making skills
- Bachelor of Science in Computer Science or equivalent practical experience
- Data center experience
Five9 Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Five9 and has not been reviewed or approved by Five9.
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Healthcare Strength — Employer-paid employee premiums, multiple plan options, and broad coverage across medical, dental, vision, disability, FSAs, and EAP are emphasized as core elements of the package. These features position healthcare as a standout component of total rewards.
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Equity Value & Accessibility — Equity grants and an ESPP are highlighted as meaningful parts of total compensation. Feedback suggests these stock components can materially enhance overall pay when company performance is favorable.
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Fair & Transparent Compensation — Public job postings include salary ranges and company materials describe formal peer benchmarking of pay. These practices indicate structure and visibility around compensation decisions.
Five9 Insights
What We Do
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty
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