• Troubleshoot and resolve production and non-production issues within defined SLAs
• Assess incident severity and respond appropriately to minimize customer impact
• Analyze system logs and debug issues to restore services quickly
• Perform root cause analysis (RCA) and recommend preventive measures
• Communicate incident status and updates to stakeholders effectively
• Deploy, monitor, and support application releases across environments
• Identify recurring issues, analyze trends, and propose long-term solutions
• Automate manual processes to improve operational efficiency
• Participate in a 24x7 on-call rotation to ensure continuous support
• Work effectively in a fast-paced, high-pressure environment with flexible schedules
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Required Skills & Experience
• 5+ years of hands-on experience in application support or cloud operations
• Strong knowledge of operating systems: Linux (OEL, CentOS, Ubuntu, Amazon Linux) and Windows
• Experience with middleware technologies: JBoss, Apache, Tomcat, NGINX
• Familiarity with DevOps tools: Jenkins, Terraform, Git, Ansible
• Scripting skills in Bash/Shell, Python, Perl, or Groovy
• Knowledge of Kubernetes (K8), ArgoCD, HelmChart
• Knowledge & Experience on JIRA,Confluence.
• Solid understanding of networking concepts: DNS, firewalls, SFTP, file systems, LDAP
• Experience with containerization technologies (e.g., Docker, Kubernetes)
• Hands-on experience with monitoring tools such as Zabbix, Prometheus, Grafana, ELK stack
• Experience working with AWS, OCI, or other cloud platforms
• Familiarity with collaboration tools like JIRA and Confluence
________________________________________
Nice to Have
• AWS or other cloud certifications
• Experience with Agile methodologies (Scrum/Kanban)
• Knowledge of databases (Oracle or other RDBMS) and data migration tools
• Exposure to big data technologies like Hadoop or Spark
• Experience with WebSphere, WebLogic
• Familiarity with Elasticsearch, Kibana, EMR
• Experience supporting tools like Informatica or Looker.
Skills Required
- 5+ years experience in application support or cloud operations
- Strong knowledge of Linux (OEL, CentOS, Ubuntu, Amazon Linux) and Windows
- Experience with middleware: JBoss, Apache, Tomcat, NGINX
- Experience with DevOps tools: Jenkins, Terraform, Git, Ansible
- Scripting skills: Bash/Shell, Python, Perl, or Groovy
- Knowledge of Kubernetes, ArgoCD, HelmChart
- Experience with JIRA and Confluence
- Understanding of networking concepts: DNS, firewalls, SFTP, file systems, LDAP
- Containerization experience (Docker, Kubernetes)
- Hands-on experience with monitoring tools: Zabbix, Prometheus, Grafana, ELK stack
- Experience working with AWS, OCI, or other cloud platforms
- Participate in 24x7 on-call rotation
- AWS or other cloud certifications
- Experience with Agile methodologies (Scrum/Kanban)
- Knowledge of databases (Oracle or other RDBMS) and data migration tools
- Exposure to big data technologies like Hadoop or Spark
- Experience with WebSphere or WebLogic
- Familiarity with Elasticsearch, Kibana, EMR
- Experience supporting tools like Informatica or Looker
What We Do
SRM Technologies is a global IT services company specialising in automotive technologies, digital transformation and product engineering services. We provide technology consulting, platform development, data analytics, artificial intelligence, cloud enablement, digital infrastructure, quality assurance, embedded software and design to manufacturing product solutions to various industries and enterprises across the North America, Japan, Europe and India. At the heart of our organization are passionate employees who embody our core belief - 'ideas@work.' We firmly believe that ideas and innovation truly matter only when they create a meaningful impact on our customers' businesses and the lives of their end customers. Therefore, we prioritize the practical application of these ideas and their transformative impact through our talented and ever-growing workforce. 𝘚𝘙𝘔 𝘛𝘦𝘤𝘩 𝘪𝘴 𝘢 𝘱𝘳𝘰𝘶𝘥 𝘮𝘦𝘮𝘣𝘦𝘳 𝘰𝘧 𝘵𝘩𝘦 𝘚𝘙𝘔 𝘎𝘳𝘰𝘶𝘱, 𝘢 𝘮𝘶𝘭𝘵𝘪𝘯𝘢𝘵𝘪𝘰𝘯𝘢𝘭 𝘤𝘰𝘯𝘨𝘭𝘰𝘮𝘦𝘳𝘢𝘵𝘦 𝘸𝘪𝘵𝘩 𝘢 𝘳𝘪𝘤𝘩 𝘩𝘪𝘴𝘵𝘰𝘳𝘺 𝘴𝘱𝘢𝘯𝘯𝘪𝘯𝘨 𝘰𝘷𝘦𝘳 𝘧𝘰𝘶𝘳 𝘥𝘦𝘤𝘢𝘥𝘦𝘴. 𝘛𝘩𝘦 𝘚𝘙𝘔 𝘎𝘳𝘰𝘶𝘱 𝘰𝘱𝘦𝘳𝘢𝘵𝘦𝘴 𝘪𝘯 𝘥𝘪𝘷𝘦𝘳𝘴𝘦 𝘴𝘦𝘤𝘵𝘰𝘳𝘴, 𝘪𝘯𝘤𝘭𝘶𝘥𝘪𝘯𝘨 𝘌𝘥𝘶𝘤𝘢𝘵𝘪𝘰𝘯, 𝘛𝘦𝘤𝘩𝘯𝘰𝘭𝘰𝘨𝘺, 𝘏𝘦𝘢𝘭𝘵𝘩𝘤𝘢𝘳𝘦, 𝘢𝘯𝘥 𝘔𝘦𝘥𝘪𝘢
