Department: Global IT
Experience: 3 to 5 Years
About ECI Software SolutionsECI Software Solutions provides industry-specific business software solutions to small and medium-sized businesses worldwide. Our cloud and on-premises platforms support mission-critical operations across a diverse customer base. We are committed to delivering reliable, secure, high-performing, and cost-effective systems that our customers depend on every day.
OverviewThe Cloud Operations Engineer works as part of the team charged with ensuring the stability, integrity, and efficient operation of the ECI Cloud, and is an integral part of ECI’s success.
This is a product facing role that will work and collaborate closely with business analysts, architects, peer engineers and Site Reliability Engineers for planning, development, and implementation of solutions for various systems.
Responsibilities- Provide daily operational support for Windows-based production systems including IIS web tiers and MS SQL Server databases; respond to incidents and customer-impacting events in a 24/7 environment.
- Follow runbooks for data refresh and application upgrades
- Troubleshoot and remediate IIS issues (app pool crashes, HTTP 5xx/4xx errors, TLS/SSL certs) and manage website deployments and rollbacks per runbooks.
- Administer MS SQL Server tasks: run/monitor backups, restore databases, manage SQL Agent jobs, review job failures, and run targeted queries for troubleshooting.
- Operate and maintain Azure VMs and NSGs: provision VMs, apply security group rules, perform redeploys/reimages, and troubleshoot connectivity to VNets and on-prem systems.
- Execute incident response: triage alerts, escalate appropriately, coordinate with dev/product teams, and document troubleshooting steps in Jira and runbooks.
- Automate repetitive tasks using PowerShell (service restarts, log collection, scheduled backups validation), reducing manual work and improving consistency.
- Perform routine maintenance: Windows patching, disk space management, log rotation and retention, and account/permission management on file shares.
- Monitor telemetry and alerts, tune notifications to reduce noise, and escalate actionable alerts to senior ops/SRE as needed.
- Support DR/BCP activities including periodic restore tests and documentation of recovery steps.
- Windows Server (2012/2016/2019/2022): services, event logs, patching, disk management, file systems (NTFS/SMB), Group Policy basics
- IIS administration: website/app pool configuration, bindings, SSL certs, troubleshooting HTTP errors, logging
- Microsoft SQL Server: backups/restores, SQL Server Agent jobs, basic T-SQL, performance troubleshooting, maintenance plans
- Azure: Virtual Machines (VM provisioning, VM extensions), Network Security Groups (NSGs), Virtual Networks (VNets), Azure Portal/CLI, Azure Monitor / Log Analytics
- Networking: TCP/IP, DNS, routing basics, firewall rules, port troubleshooting, packet capture fundamentals
- Automation & Scripting: PowerShell (task automation, scheduled tasks, service management), basic Git usage
- Observability & Incident: monitoring, alert triage, runbooks, on-call support, Jira/ITSM ticketing
- File manipulation & permissions: NTFS permissions, SMB shares, robocopy/basic batch scripting
- Infrastructure as Code (intro): Terraform (basic edits/consumption of modules)
- Tools: Azure Portal/CLI, SQL Management Studio, Remote Desktop, WinRM, Coralogix/Azure Monitor (or similar), FireHydrant (or similar), PingPlotter, Wireshark (basic)
• Be a hands-on technical leader supporting mission-critical systems
• Work with modern SRE, observability, and automation practices
• Collaborate with global engineering and product teams
• Competitive compensation, benefits, and growth opportunities
ECI Software Solutions is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace.
Skills Required
- 3 to 5 years experience in cloud/operations or related roles
- Daily operational support for Windows production systems including IIS and MS SQL Server
- Execute incident response, on-call support, triage alerts, escalate and document troubleshooting in Jira/runbooks
- Administer Microsoft SQL Server tasks: backups, restores, SQL Agent jobs, run targeted queries for troubleshooting
- Operate and maintain Azure Virtual Machines, NSGs, and VNet connectivity troubleshooting
- Automate repetitive tasks using PowerShell (service restarts, log collection, scheduled checks)
- Perform routine Windows maintenance: patching, disk space management, log rotation/retention, account/permission management
- Troubleshoot and remediate IIS issues including app pool crashes, HTTP 4xx/5xx, and TLS/SSL certificate management
- Support DR/BCP activities including periodic restore tests and recovery documentation
- Familiarity with Windows Server versions, IIS administration details, networking basics, Azure Monitor/Log Analytics, Git, Terraform (basic) and observability/incident tools (Coralogix, FireHydrant)
- Experience with file permissions/SMB/NTFS, robocopy/basic batch scripting, SQL Management Studio, Remote Desktop, WinRM, PingPlotter, and Wireshark (basic)
What We Do
For more than 30 years, ECI Software Solutions has been providing industry-specific, cloud-based business management software and services to businesses around the world. With divisions focused on manufacturing, wholesale/retail distribution, building and construction, and field service, ECI's solutions integrate into every aspect of a customers' business to help them level the playing field, run day-to-day operations more efficiently, and free them up to focus on what matters most. It’s how business gets done. Privately held with more than 16,000 customers, ECI is headquartered in Fort Worth, Texas, USA, with offices and companies throughout the U.S., Australia, New Zealand, England, and the Netherlands. For more information, email [email protected], visit www.ECISolutions.com, or call (800) 959-3367.
