Cloud Operations Shift Lead

Company Description

Imagine being part of one of the most successful IT companies in Europe, helping customers in navigating the operational challenges of cloud computing. Turn imagination into reality and apply for this exciting career opportunity in Devoteam Lithuania.

Job Highlights:

• Joining more than 10.000 talented colleagues around Europe
• International career opportunity
• Cozy working environment in a heart of Vilnius
• Work in shifts 24x7

Your Highlights:

• You are highly interested in IT and Cloud Computing
• You have a high level of professionalism while dealing with challenging work situations
• You are an excellent team player and always ready to assist your colleagues
• You are not a cloud expert but eager to learn with trainings and certifications that we’ll provide to you
• You are passionate about growing and managing the team of professionals 

Still with us? Then we might have a fantastic job opportunity for you!

OUR NEW CLOUD OPERATIONS SHIFT LEAD

As a Cloud Operations Shift Lead you will operate and manage cloud platforms, will assist both internal and external customers, implement automated ITSM processes and focus on improving and providing significant additional value for Cloud Service Operations. You will closely work with Cloud Development and Other Engineering teams and will be responsible for proactive configuration changes, ensuring minimal operational disruptions delivered via infrastructure-as-code, Azure Pipelines, or direct configuration in the portal. In this role you will also be involved in release planning and Cloud Center of Excellence (CCoE) planning to provide feedback and prepare for operational requirements. Also you will be responsible for managing the team of professional Could Operations Engineers and Internship positions.

SOME OF YOUR RESPONSIBILITIES:

• Operating and maintaining cloud platforms
• Performing monitoring of systems for errors, failures and capacity issues
• Detecting, solving and escalating incidents to appropriate support teams
• Performing patching
• Initiating the Incident Management process and coordinating Major Incidents as well as carrying out the other ITSM processes
• Create, maintain, update, implement and follow operational processes
• Provide input for product ownership and take responsibility to ensure high quality
• Recruit, train and supervise operations team members, build the effectiveness, productivity and performance of the team

SOME OF OUR REQUIREMENTS:

• Excellent communication skills both verbal and written, as well as fluent in English
• Open and collaborative with strong focus on client and/or customer service experience
• Problem solving and troubleshooting
• ITIL knowledge
• Ability and willingness to work in 24x7 shifts

IT WOULD BE AWESOME IF YOU HAVE:

• Understanding of cloud computing technologies and knowing at least one of cloud providers (Azure, AWS, GCP)
• A foundation in system administration (Windows and/or Linux), including performing backups, upgrades and patching
• Understanding of IT infrastructure topology, including public and private cloud, networking, virtualization, identity, security and storage
• Experience in a similar role

WHAT YOU CAN LOOK FORWARD TO:

• Becoming a part of very specialized team who will support your ability to succeed
• A challenging and exciting career with an international perspective and opportunities
• Attractive compensation package with a mix of fixed and variable
• High level of trust and competency to make your own decisions
• A warm and talented culture with a focus on business, but knowing that family always comes first
• Access to international network of specialists within the organization to build your rep and skills
• Salary range: 2200–4200 EUR gross (depending on the experience and competencies)

At Devoteam Lithuania we have created a culture of honesty and transparency, inclusion, and cooperation which we value a lot. We are looking for colleagues, who are highly motivated and proactive, not afraid of challenges. We are highly invested in the career path development of our employees, and we offer and support possibilities for further training, certification, and specialization.