Cloud Operations Manager

Company Description

We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for.

Read more on our website about how we transform work and how people feel about it, so our customers and their people can thrive.

Job Description

As a Cloud Operations Manager, you will oversee the daily operations of our cloud environments, ensuring their high availability, optimal performance, and security. Leading a team of Cloud Operations Engineers, you will provide the guidance and support necessary to maintain a stable and scalable service. This role demands a strong focus on ITIL processes, continuous improvement, effective incident management, and collaboration with stakeholders to meet service-level agreements (SLAs) and achieve operational excellence.

Key Responsibilities:

• Lead and mentor a team of Cloud Operations Engineers, fostering a collaborative and high-performance culture.
• Oversee daily cloud operations, ensuring the reliability, performance, and scalability of our cloud environments.
• Manage and resolve incidents using ITIL best practices for incident, problem, and change management.
• Implement and enhance processes for incident response, request fulfillment, change management, and problem management, ensuring alignment with ITIL standards.
• Promote a continuous delivery culture within the Cloud Operations team, focusing on process automation and operational efficiency.
• Oversee service-level management to ensure SLA compliance, conducting regular performance reporting and reviews with stakeholders.
• Ensure comprehensive monitoring of cloud services, enabling the early detection and resolution of potential issues.

Qualifications

• Proven Leadership: Extensive experience in managing and leading technical teams, with a track record of fostering a collaborative and high-performance culture.
• ITIL Expertise: Deep understanding of ITIL practices, including incident, problem, change, and service management, with practical experience in implementing these frameworks to improve service delivery.
• Cloud Platform Proficiency: Strong experience with cloud platforms, particularly Azure.
• Advanced Problem-Solving: Excellent analytical and troubleshooting skills, with the ability to diagnose and resolve complex incidents in a dynamic and fast-paced environment.
• IT Security Acumen: In-depth understanding of IT security principles, with the ability to implement and manage secure cloud environments that comply with policies, best practices and regulatory requirements.
• Communication & Stakeholder Management: Strong communication skills, with the ability to clearly convey technical concepts to both technical and non-technical stakeholders.
• Adaptability & Continuous Learning: Demonstrated ability to stay current with industry trends and emerging technologies, applying new knowledge to improve cloud operations and team capabilities.

Additional Information

• Remote work option
• Employment contract
• Stable employment with an attractive salary
• Unlimited paid holidays
• Various benefits including private medical care, Multisport, and pre-paid cards
• Opportunity to work in an international department and collaborate with colleagues from diverse cultural backgrounds
• Participation in the development of a leading international software firm
• Freedom and autonomy to succeed, with an unlimited vacation policy that focuses on results

At Unit4, you will join a team of enthusiastic professionals dedicated to personal and professional growth. If you are excited about working in a challenging international environment and making a meaningful impact, we encourage you to apply.

This role may require security clearance required for customer projects and access to sensitive (customer) data. That means that after you have accepted our offer, we could ask for background checks. Subject to applicable local laws, such security checks may require disclosure of personal information including criminal record declaration, right to work, personal identification and work history. No worries though – we'll handle it according to local privacy laws and keep your info safe. Questions? Feel free to reach out!