The Operations Center has three main focuses: continuously improving Lumin’s Incident Command practices; proactive monitoring of critical and non-critical services; reducing on-call toil through automation. Reporting to the Operations Center Manager, qualified candidates will possess exceptional communication, cross functional skills, and a solid understanding of incident management.
Responsibilities
Operational work
Incident triaging
Log gathering
Process automation
Proactive monitoring
Requirements
Humility. Strong sense of ownership, and integrity. Willing to walk in the mud.
Commitment to continually improving yourself.
Detail oriented.
Exceptional written and verbal communication skills.
Effective collaboration skills with a proven ability to work cross functionally in order to establish and meet shared business goals.
Desired Skills and Experience
Experience with a monitoring platform (Cloudwatch, Splunk, Grafana, Azure Monitor, etc.)
Familiarity with automation/orchestration tools
Experience with Atlassian or similar tools
Experience with AWS or other cloud provider
EDUCATION
Bachelor’s degree or higher or equivalent experience.
LIFE AT LUMIN DIGITAL
Lumin Digital is a fintech company specializing in digital banking solutions. Through a fundamentally different approach to technology, service, and people, we’re creating the next generation of financial solutions each and every day. Lumin helps banks and credit unions build and deploy next-gen digital experiences that help to continually serve, engage, and grow their membership base. While other platforms are partially adapted or retrofitted for the cloud, Lumin is 100% cloud-native. It was built specifically for the cloud environment, allowing us to realize the advantages more fully it offers. It’s a difference that financial institutions and their users will see and feel almost immediately.
Our people have a passion for new possibilities. We intentionally foster curiosity through our culture. We engage people who can’t help but ask “what if,” “why not,” and “what’s next.” We encourage them to bring forward ideas that challenge, raise, and reset expectations. And we empower them to continually explore, experiment, and apply what they learn. We champion curiosity because curiosity is how we grow– as a company, as a partner, and as individuals. For more information, visit lumindigital.com.
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Top Skills
What We Do
Lumin Digital is a fintech company specializing in digital banking solutions. We help financial institutions build and deploy next-gen digital experiences that continually serve, engage, and grow their user base. We offer the quality experience and personal connection their members depend on.
Our platform provides value through advanced features for users, cloud-native technology with no downtime, and support from dedicated professionals who are powered by curiosity. With our tools in place, they can also reduce the burden on the financial institution’s staff by making customization, innovation, and improvement easier, faster, and more consistent.
Our Difference:
Lumin’s technology was born in and built for the cloud, making it inherently more scalable, flexible, and reliable. While other platforms are retrofitted for the cloud, Lumin is 100% cloud-native.
Throughout the relationship, we’ll work to truly understand the needs of the financial institution, and its users. We approach each engagement as a long-term partnership—one in which our goal is to support their goals, both today and in the future.
In everything we do, our people are driven by curiosity. The Lumin team is made up of a diverse group of professionals who are encouraged to bring forward ideas that challenge, raise, and reset expectations.
Why Work With Us
Our company fosters a culture of innovation where employees are encouraged to bring fresh ideas to the table. We understand that our success is closely tied to the success of our employees. Our culture supports flexible work arrangements, including benefits and resources that contribute to the well-being of our employees.
