We are looking to speak to candidates who are based in Bengaluru for our hybrid working model.
Responsibilities- Successfully co-ordinate with a global team of Cloud Operations Engineers who are tasked with ensuring our uptime guarantees to our Atlas customer base
- Help scale the worldwide Cloud Operations Engineering team with the strategic implementation of new processes and tools
- Assist in scoping, designing and deploying systems that reduce Mean Time to Resolve for customer incidents
- Monitor and detect emerging customer-facing incidents on the Atlas platform; assist in their proactive resolution
- Automate routine monitoring and troubleshooting tasks
- Diagnose live incidents, differentiate between platform issues versus usage issues, and take the next steps toward resolution
- Cooperate with our product management and cloud engineering organizations by identifying areas for improvement in the management applications powering the Atlas infrastructure
- Inform executive leadership and escalation management personnel of major outages
- Coordinate and participate in a weekly on-call rotation, where you will handle short term customer incidents (from direct surveillance or through alerts via our Technical Services Engineers)
- Experience with being an on call DevOps, SRE, or Cloud Operations engineer (at least 2 years)
- Expertise with Linux system administration, configuration, troubleshooting
- Experience in monitoring, system performance data collection and analysis, and reporting
- Expertise with networking technologies like DNS, TCP/IP, etc
- Knowledge of database operations and concepts.
- Familiarity with Amazon Web Services and other Cloud infrastructure platforms (e.g. GCP, Azure)
- Capability to write small programs/scripts to solve both short-term systems problems
- A CS/CE degree or equivalent experience
- At least 1 of the following programming languages: Java, Go, Python, Javascript
- A keen interest in learning new things
- Willingness to work in 1st Shift (7:30 am IST to 3:30 pm IST).
- Willingness to work from Wednesday - Sunday or vice versa
- MongoDB
- Splunk
- Kubernetes
About MongoDB
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
Requisition ID3273541776Skills Required
- At least 2 years of experience as an on-call DevOps, SRE, or Cloud Operations Engineer
- Expertise in Linux system administration, configuration, and troubleshooting
- Experience with monitoring, system performance data collection and analysis, and reporting
- Expertise with networking technologies including DNS and TCP/IP
- Knowledge of database operations and concepts
- Familiarity with AWS and other cloud infrastructure platforms such as GCP or Azure
- Ability to write small programs or scripts to solve systems problems
- Computer Science, Computer Engineering degree, or equivalent experience
- Experience with at least one of Java, Go, Python, or JavaScript
- Willingness to work first shift from 7:30 am to 3:30 pm IST
- Willingness to work Wednesday through Sunday or Sunday through Thursday
- MongoDB experience
- Splunk experience
- Kubernetes experience
What the Team is Saying
MongoDB Compensation & Benefits Highlights
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Parental & Family Support — Parental leave is outlined at 20 weeks fully paid and gender‑neutral (with a one‑year tenure requirement), with return‑to‑work flexibility noted. Family‑building support includes 90% reimbursement up to $50,000 for fertility, adoption, or surrogacy, plus backup child/elder care services.
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Healthcare Strength — Multiple medical plan options (Cigna and Kaiser HMO in CA) are offered, with low or no employee‑only payroll deductions on certain plans and preventive care covered at 100%. Separate dental (Cigna) and vision (EyeMed) benefits are also provided.
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Wellbeing & Lifestyle Benefits — Mental‑health resources include Spring Health (up to 10 therapy video visits/year), Headspace for employees and dependents, an EAP, and a Mental Health First Aider program. Day‑to‑day perks and flexibility include flexible PTO, 11 U.S. holidays, and company‑paid in‑office lunches up to three days per week under the hybrid model.
MongoDB Insights
What We Do
The database market is big. How big? Well, according to IDC, it’ll reach $153 billion by 2027. And MongoDB is at the forefront of that innovation with thousands of customers across the globe. We empower developers and businesses to build and deploy the applications they want, wherever they want.
Why Work With Us
We are ambitious. We are passionate about creativity. And we believe the best paths are the ones we have yet to forge.
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MongoDB Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
MongoDB provides multiple working model options for our employees, including the flexibility to work from home to opportunities for collaboration and social interaction in a MongoDB office.
