Cloud Operations Engineer (Portfolio Companies - Sitecore)

Company Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

Sitecore delivers a composable digital experience platform that empowers the world’s smartest and largest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the leading company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Thousands of blue-chip companies including American Express, Porsche, Starbucks, L’Oréal, and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers.

About the Role / The Opportunity:

As a Cloud Operations Engineer in our Cloud Operations team, you will assist our global list of companies using Cloud services and features to run mission-critical applications. You will work directly with the engineering teams to assist customers making use of the many capabilities. You will also work directly with customers to provide the world class support that drives customer success.

What You’ll Do:

• Learn the ground-breaking cloud technologies that power Cloud
• Monitor health of all Cloud services and ensure support activities are completed within predefined SLAs
• Proactively respond to outage or service level downgrade scenarios
• Interact with cloud and technologists around the world and resolve customer issues
• Drive customer communication during critical events

Qualifications

What You Need to Succeed

• Typically required 1 year experience in a support role or another technical area such as DevOps engineering or SRE. Fresh Graduate are encouraged to apply.
• In-depth knowledge of network structure, web application architectures, micro-services and related technologies
• Self-starter who is excited about technology with strong customer focus, troubleshooting & multi-tasking skills
• Excellent problem solving and logical thinking skills
• Excellent English verbal and written communication skills
• College degree in Engineering or equivalent experience
• The role requires delivering operational duties via a 24 x 7 shift operation 

Additional Skills That Could Set You Apart:

• Experience troubleshooting applications and infrastructure in an enterprise environment
• Relevant Microsoft certifications (such as MCSE or MCSM)
• Solid knowledge cloud services such as Azure, AWS and container virtualization
• Hands-on experience with Continuous Deployment practices, TeamCity or Jenkins tools
• Experience working in large enterprise environments

Additional Information

We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.