Cloud Operations Engineer 2

If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

About the role:

As a Cloud Operations Engineer 2, you'll play a pivotal role in ensuring the reliability, scalability, and performance of our systems. You will work closely with cross-functional teams to identify and resolve infrastructure issues, optimize system performance, and implement automation solutions to streamline processes. This role presents an exciting opportunity for individuals with 4+ years of experience in site reliability engineering to further develop their skills and make a significant impact in a fast-paced environment.

This opportunity is hybrid (Bangalore Based) with 3 days in office and 2 days work from home

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What you'll do:

• Troubleshooting and resolving issues: Identifying and addressing technical issues, such as performance bottlenecks or system failures, to minimize downtime and maintain service continuity.
• Automation and scripting: Developing and implementing automation scripts and tools to streamline operational tasks, improve efficiency, and enhance scalability.
• Collaborate with software development and operations teams to design, implement, and maintain highly available and scalable infrastructure solutions.
• Monitor system performance, troubleshoot issues, and implement proactive measures to prevent downtime or service disruptions.
• Develop and maintain tools for automation, monitoring, and deployment to improve efficiency and reliability.
• Participate in incident response and post-mortem analysis to identify root causes and implement preventive measures.
• Continuously evaluate and optimize system performance through capacity planning, performance tuning, and infrastructure upgrades.
• Stay updated with industry best practices and emerging technologies to drive innovation and improve system reliability.
• Work in a 24/7/365 service environment with On-call responsibilities
• Willingness to work in 2 shifts to ensure coverage and overlap with both European and United States time zones. Flexibility in working hours may be required to participate in on-call rotations and address critical issues outside of regular business hours.

What you'll bring:

• Bachelor's degree in Computer Science, Engineering, or a related field.
• 4+ years of experience in site reliability engineering, infrastructure operations, or related roles.
• Proficiency in scripting and automation using languages such as Python, Shell, or Go.
• Hands-on experience with cloud platforms such as AWS, Azure, or GCP. - Strong understanding of Linux/Unix systems and networking concepts.
• Experience with containerization technologies like Docker and orchestration tools like Kubernetes.
• Knowledge of monitoring and logging tools such as Prometheus, Grafana, ELK Stack, or similar.
• Excellent problem-solving skills and the ability to thrive in a fast-paced, collaborative environment.
• Strong communication skills with the ability to effectively interact with cross-functional teams.

Bonus Points:

• Certification in cloud technologies (e.g., AWS Certified Solutions Architect, Azure Administrator Associate).
• Experience with a Container orechstration platform (eg. Kubernetes)
• Experience with infrastructure as code tools such as Terraform, Ansible, or Puppet.
• Familiarity with CI/CD pipelines and version control systems like Git.

About Kong: 

Kong is THE cloud native API platform with the fastest, most adopted API gateway in the world (over 300m downloads!). As the innovation leader of cloud API technologies, Kong is on a mission to enable companies around the world to become "API-first" and securely accelerate AI adoption. Kong helps organizations globally - from startups to Fortune 500 enterprises - unleash developer productivity, build securely and accelerate to market.

83% of web traffic today is API calls! APIs are the connective tissue of the cloud and the underlying technology that allows software to talk and interact with one another. Therefore, we believe that APIs act as the nervous system of the cloud. Our audacious mission is to build the nervous system that will safely and reliably connect all of humankind!

For more information about Kong, please visit konghq.com or follow @thekonginc on Twitter.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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