Cloud Infrastructure Manager

Be One Solutions is a global ERP partner specializing in worldwide blueprints, implementations, and support. Headquartered in Switzerland, we have a team of local experts across 30+ countries, helping businesses of all sizes elevate their ERP implementations to the next level. 

At Be One Solutions, we believe in achieving new heights and celebrating success together. Our culture is built on care and collaboration, ensuring every team member thrives while contributing to our global impact. 
About the role:

The Cloud Infrastructure Manager is responsible for leading and overseeing the company's cloud operations, ensuring the reliability, security, scalability, and performance of cloud environments supporting both internal systems and customer solutions. This role provides technical leadership, operational governance, and people management for the Cloud Administration function while driving continuous improvement, automation, and cloud best practices.
The Cloud Infrastructure Manager will work closely with technical teams, project managers, customer-facing teams, and leadership to deliver high-quality AWS cloud services and support business growth.
In this role you will get to:
Cloud Operations Management

• Lead and oversee day-to-day cloud infrastructure operations and service delivery.
• Manage and support the Cloud Administrator(s) and future cloud team members.
• Ensure availability, performance, security, and scalability of AWS environments.
• Review and approve cloud architecture designs, infrastructure changes, and deployment strategies.
• Establish and maintain operational standards, procedures, and documentation.

AWS Infrastructure Governance

• Oversee management of AWS services including EC2, VPC, IAM, S3, CloudWatch, and related services.
• Manage multi-account AWS environments and governance frameworks.
• Ensure adherence to cloud security policies, compliance requirements, and industry best practices.
• Monitor cloud resource utilization and optimize infrastructure costs.

Backup, Disaster Recovery and Security

• Define and maintain backup, recovery, and business continuity strategies.
• Ensure backup solutions are properly implemented, tested, and monitored.
• Conduct regular disaster recovery reviews and testing exercises.
• Drive security hardening initiatives and vulnerability remediation programs.

Technical Leadership and Continuous Improvement

• Provide technical guidance and mentorship to Cloud Administrator(s).
• Lead cloud modernization and automation initiatives.
• Promote Infrastructure-as-Code (IaC) adoption using Terraform, CloudFormation, or similar technologies.
• Identify opportunities to improve operational efficiency, reliability, and customer experience.
• Evaluate emerging cloud technologies and recommend improvements.

Monitoring and Incident Management

• Oversee infrastructure monitoring and alert management processes.
• Ensure timely response and resolution of critical incidents.
• Lead root cause analysis and post-incident reviews.
• Define and track service level objectives (SLOs) and operational KPIs.

Customer and Stakeholder Management

• Support customer-facing teams in designing and delivering cloud solutions.
• Act as a senior escalation point for cloud-related issues.
• Collaborate with business stakeholders to align cloud services with business objectives.
• Participate in customer meetings and technical discussions when required.

Team Leadership

• Manage performance, development, and career growth of cloud team members.
• Assist in recruitment, onboarding, and workforce planning.
• Foster a culture of accountability, collaboration, innovation, and customer service excellence.

What we are looking for:
Experience

• Minimum 7–10 years of IT infrastructure experience.
• Minimum 3–5 years of hands-on AWS cloud administration, engineering, or architecture experience.
• Minimum 2–3 years of leadership or people management experience.
• Proven experience managing production AWS environments.
• Strong experience with:
  • EC2
  • VPC Design and Management
  • Multi-Account AWS Environments
  • IAM and Security Controls
  • S3 and Backup Solutions
  • Monitoring and Alerting Platforms
• Experience managing cloud operations within customer-facing environments.
• Experience with Infrastructure-as-Code (Terraform, CloudFormation, or equivalent).
• Experience with Prometheus, Grafana, or similar monitoring platforms.
• Experience with SAP Business One (SQL & HANA) environments.

Technical Skills

• AWS Cloud Architecture and Operations
• Linux / Unix Administration
• Windows Server Administration
• Networking and Security
• Infrastructure-as-Code (Terraform / CloudFormation)
• Backup and Disaster Recovery
• Monitoring and Observability Tools
• SQL Databases
• Cost Optimization and Capacity Planning
• IT Service Management (ITIL knowledge is advantageous)

Certifications (Preferred)

• AWS Certified Solutions Architect – Associate or Professional
• AWS Certified SysOps Administrator
• AWS Certified Security – Specialty
• ITIL Foundation Certification

Language Skills

• English: Fluent / Native
• Additional languages are an advantage

Personal Skills

• Strong leadership and people management capabilities
• Strategic and analytical thinking
• Excellent problem-solving and decision-making skills
• Strong customer and service orientation
• Excellent verbal and written communication skills
• Strong stakeholder management skills
• Ability to work effectively within a global multicultural environment
• Self-motivated and results-driven
• Strong organizational and project management skills
• Ability to manage multiple priorities in a fast-paced environment

What we offer in return:

• Work in a collaborative environment alongside a team of experienced professionals.
• Enjoy work-life integration.
• Participate in performance reviews that offer constructive feedback and align your personal goals with the company's growth.
• Being recognized for exceptional performance through structured appreciation initiatives and company-wide acknowledgments.