Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.
About the Role (your why)
As part of our Group IT team, the Cloud Engineer role is focused on driving continuous automation and innovation across cloud operations. You’ll have a relentless focus on improving customer experience through automation-first approaches, enabling agility, scalability, and efficiency for our customers’ cloud environments. Acting as a mentor and technical expert, you’ll work collaboratively across teams to uplift platform maturity, solve technical issues, and contribute to optimising our cloud and productivity solutions. Please note that on call is requirement of the role.
Our team is based in Auckland. We like to bring people together in person 2 days in the Auckland office, and we are mindful of the benefits of working from home for work/life balance.
What you’ll do
At the moment, as Cloud Engineer you will be focused on:
- Driving an “automation first” culture to enhance customer experience and strengthen the financial viability of Cloud and Productivity engagements
- Providing technical support remotely via phone, email, or online systems to meet service response times
- Resolving client problems effectively and ensuring clear communication throughout the resolution process
- Identifying and escalating complex technical issues and managing them through to resolution
- Maintaining accurate support records and following up regularly with clients
- Mentoring Support Analysts and contributing to their development and knowledge transfer
- Uplifting automation and maturity across Cloud and Productivity platforms
- Proactively identifying areas for product, services, and education opportunities
- Demonstrating sound Health and Safety practices as per Datacom policy
We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements, and this can mean we evolve in our roles to meet those needs.
What you’ll bring
Required experience:
- 3+ years of IT experience, ideally with a development background
- Solid understanding of Windows Server, Active Directory, Enterprise applications, Azure, Entra ID, Web Application Firewalls, Application Proxies
- At least 2 years of experience operating software, hardware, and/or networks
- Knowledge of approaches, tools, and techniques for anticipating, recognising, and resolving automation problems
- Understanding of cloud platform technology strategies and best practices
- Excellent communication skills, both written and verbal
- Strong problem analysis and problem-solving skills
- Ability to work collaboratively in large teams and contribute to an innovative, agile culture
- Orchestration expertise in private and public cloud provisioning (AWS and Azure preferred)
- Ability to communicate technical concepts clearly and align them with client business goals
- Ideally you would hold relevant certifications including Azure AZ104
- Experience with SSL and PKI certificates
Nice to have:
- Experience within the outsourced IT services market and infrastructure project requirements
- Experience and understanding of storage and backup management
- Bachelor’s degree in business, IT, science, engineering, economics, or a related discipline
- Additional certifications such as AZ-500, MD-102, or other cloud/security-related certifications would be advantageous
Why join us here at Datacom?
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.
Skills Required
- 3+ years of IT experience, ideally with a development background
- Solid understanding of Windows Server
- Active Directory
- Enterprise applications
- Azure
- Entra ID
- Web Application Firewalls
- Application Proxies
- At least 2 years operating software, hardware, and/or networks
- Knowledge of tools and techniques for anticipating, recognising, and resolving automation problems
- Understanding of cloud platform strategies and best practices
- Excellent written and verbal communication skills
- Strong problem analysis and problem-solving skills
- Ability to work collaboratively in large teams and contribute to an agile culture
- Orchestration expertise in private and public cloud provisioning (AWS and Azure preferred)
- Ability to communicate technical concepts clearly and align them with client business goals
- Experience with SSL and PKI certificates
- On-call availability (role requires being on call)
- Relevant certifications including Azure AZ-104
- Experience within outsourced IT services market and infrastructure projects
- Experience and understanding of storage and backup management
- Bachelor's degree in business, IT, science, engineering, economics, or related discipline
- Additional certifications such as AZ-500, MD-102, or other cloud/security certifications
Datacom Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Datacom and has not been reviewed or approved by Datacom.
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Healthcare Strength — Healthcare support includes complimentary health insurance packages in Australia and New Zealand alongside employee assistance programs. Wellbeing resources and on‑site meditation rooms are highlighted as part of the offering.
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Wellbeing & Lifestyle Benefits — Flexible and remote work support, plus discounts on gyms, travel, and selected retailers, are prominently featured. The package emphasizes work–life balance and lifestyle support alongside core benefits.
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Flexible Benefits — Flexible working is promoted across locations, with hybrid/remote arrangements positioned as standard practice where feasible. Benefits are framed as locally tailored by country and business unit, reflecting adaptability to context.
Datacom Insights
What We Do
Datacom is Australasia's largest home-grown tech company. Drawing on the experience of over 6500 staff in 24 locations around the globe, we work with a full range of clients, from small start-ups through to government agencies and multinational corporations, to explore and extract the hidden value in their systems. We bring together over half a century of know-how, the right technology and the knowledge and creativity of our people, to deliver sustainable solutions to our customers’ greatest challenges. With our team of dedicated professionals, we work with leading partners to deliver the solutions that are right for our customers – that solve their issues and enhances their businesses. We design, build and run IT systems and processes across operations, cybersecurity, cloud, digital platforms, payroll and enterprise applications. We deliver customer care services and operate mission-critical infrastructure with best-in-class data centre facilities – Datacom delivers on the promise: practical imagination.
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