Department:
TechnologyOur Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
About Us
At Southwest Airlines, we believe that flying should feel like freedom. For over 50 years, we've been connecting people to what matters most with low fares, legendary hospitality, and a heart for service. Our culture is built on the principles of fun, friendliness, and family, making us one of the most admired workplaces in the world.
If you're passionate about making a difference, love working in a fast-paced environment, and want to help millions of travelers reach their destinations with a smile, Southwest Airlines is the place for you. Here, your career can truly take flight.
Job Summary
Design and build enterprise cloud infrastructure automation, pipeline automation and cloud capabilities used by the enterprise. Partner with application, security, and architecture teams to build re-usable and secure cloud infrastructure to be used by business applications. Knowledge of cloud computing industry trends and apply that knowledge to continually innovate and evolve the enterprise cloud platform.
As a Cloud DevOps Engineer - Data QA & Platform Testing, you’ll build and test the critical event-driven automation layer that connects creative intake with enterprise Digital Asset Management and publishing platforms.
The role focuses on low-latency event-driven webhooks, API microservices, automated CI/CD testing, and observability rather than traditional server management or legacy infrastructure maintenance.
You’ll serve as a technical authority for integration stability and reliability across creative platforms and cloud environments, helping ensure content renders and moves reliably across web and app experiences.
Responsibilities
Operate in a DevOps culture and team, responsible for architecture, design, development, implementation, and ongoing operations of new and emerging technology platforms
Implement automation tools and frameworks for automatic code deployment (CI/CD)
Lead the design, development, and evolution of cloud infrastructure
Establish and/or follow procedures and standards to ensure high quality and quantity of work
Establish or follow prioritization processes to drive work and has a sense of urgency about getting work completed
Consult with stakeholders to specify requirements and solutions which address business challenges and opportunities
Serve as a subject matter expert in cloud infrastructure, performing design reviews and consulting with your teams to ensure design best practices
Maintain business continuity and disaster recovery processes
Participate in system and acceptance testing to ensure that systems are functionally appropriate, technically sound, and well-integrated
Test and implement system and enhancements using techniques that preserve system integrity
May perform other job duties as directed by Employee's Leaders
Build and validate event-driven automation connecting creative intake, Adobe platforms, and enterprise DAM workflows.
Design automated test suites for webhooks, event triggers, API connectors, and payload delivery across creative and publishing tools.
Build pipeline-testing scripts that run continuous-integration checks across sandbox, staging, and production content environments.
Manage serverless middleware supporting asset transformation and distribution services.
Establish CI/CD testing frameworks and observability standards across creative platforms and cloud environments.
Monitor platform health using asset-sync latency, API failure rates, webhook timeouts, logging, and IAM security controls.
Partner with downstream teams to validate rendering, performance, and latency across web and app experiences.
Support integration reliability and production readiness across Adobe Workfront, AEM, Adobe I/O, Fusion, and connected services.
Knowledge, Skills and Abilities
Knowledge of AWS Infrastructure as a Service Automation tools like Cloud Formation
Knowledge of AWS compute, data sources, security technologies
Knowledge of infrastructure-as-code (IAC)
Skilled in deployment strategies using Docker for containerization
Skilled in monitoring tools
Ability to mentor and guide team members' learning, including introducing new ideas and technologies
Ability to anticipate business needs and lead a team towards identifying and solving cross-domain problems
Strong cloud infrastructure and DevOps engineering knowledge with hands-on AWS experience.
Strong understanding of event-driven microservices, API connectors, webhooks, and automated CI/CD deployment pipelines.
Strong automated testing and pipeline validation capability across multitenant environments.
Advanced knowledge of serverless middleware, observability, monitoring, and logging.
Ability to troubleshoot performance, latency, integration failures, webhook timeouts, and IAM-related issues.
Strong scripting and technical problem-solving capability using Python and SQL.
Education
Required: Bachelor's degree in Computer Science, Engineering, Information Systems or related field and/or equivalent formal training
Experience
Required: Intermediate-level experience, fully functioning broad knowledge in Cloud software or DevOps
2-5 years of relevant work-related experience
5+ years of cloud infrastructure and DevOps engineering experience, including hands-on AWS experience.
Experience validating event-driven microservices, API connectors, and automated CI/CD deployment pipelines across Adobe Workfront, AEM, Adobe I/O, and Fusion.
Experience designing automated test suites for webhooks, event triggers, and payload delivery.
Experience building automated pipeline-testing scripts across sandbox, staging, and production content environments.
Experience using monitoring and logging tools to assess platform health and event observability.
Preferred Experience
Container orchestration experience.
AWS monitoring experience.
CI/CD security and compliance experience.
Python/SQL scripting experience.
Akamai experience.
Experience working closely with digital delivery teams to validate rendering, performance, and latency across web and app channels.
Other Qualifications
Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information
Ability to work extended hours as needed
Ability to work onsite approximately 3 days per week and as required by the business
Why This Role
Build and test the event-driven automation layer connecting creative intake with enterprise DAM.
Improve integration stability, reliability, observability, performance, and latency across content workflows.
Help establish automated testing and cloud reliability practices across connected creative platforms.
Southwest Airlines is an Equal Opportunity Employer.
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Skills Required
- Bachelor's degree in Computer Science, Engineering, Information Systems, a related field, or equivalent formal training
- Intermediate-level experience with broad knowledge in cloud software or DevOps
- 2-5 years of relevant work-related experience
- 5+ years of cloud infrastructure and DevOps engineering experience, including hands-on AWS experience
- Experience validating event-driven microservices, API connectors, and automated CI/CD deployment pipelines across Adobe Workfront, AEM, Adobe I/O, and Fusion
- Experience designing automated test suites for webhooks, event triggers, and payload delivery
- Experience building automated pipeline-testing scripts across sandbox, staging, and production content environments
- Experience using monitoring and logging tools to assess platform health and event observability
- Container orchestration experience
- AWS monitoring experience
- CI/CD security and compliance experience
- Python and SQL scripting experience
- Akamai experience
- Experience validating rendering, performance, and latency across web and app channels
- Ability to work onsite approximately three days per week and as required by the business
- Ability to work extended hours as needed
Southwest Airlines Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Southwest Airlines and has not been reviewed or approved by Southwest Airlines.
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Pay Growth & Progression — Pay progression is described as materially improving after major 2024 union agreements, especially for pilots and flight attendants. Compensation satisfaction is framed as stronger over time as step scales and seniority accumulate.
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Retirement Support — Retirement support stands out through a dollar-for-dollar 401(k) match and the presence of profit-sharing contributions that can add to retirement savings. Stock purchase access is also positioned as an additional ownership-oriented component of total rewards.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle value is elevated by extensive space-available travel privileges and broad travel-related discounts that can materially offset personal travel costs. Recognition mechanisms like points-based rewards are also positioned as an added lifestyle-oriented perk.
Southwest Airlines Insights
What We Do
At Southwest Airlines we connect People to what’s important in their lives—that also means connecting our Employees to what’s important in their lives! Our Employees value the opportunity to work hard, be creative, and have fun on the job. Southwest Airlines recognizes, respects, and values differences. By fostering a culture that embraces and utilizes our diversity, we create competitive advantages in teamwork and innovation that contribute to our overall success.
