Cloud Application Support & Operations
Monitor, triage, and resolve incidents related to business applications hosted on AWS, Azure, and GCP environments within defined SLAs.
Perform root cause analysis (RCA) on recurring incidents and implement permanent fixes or workarounds.
Manage application deployments, patching, and configuration changes across cloud environments following change management processes.
Support business-critical applications such as ERP, CRM, HRMS, BI platforms, and collaboration tools hosted on cloud infrastructure.
Perform scheduled health checks, availability audits, and performance reviews for cloud-hosted applications.
AWS Responsibilities
Manage and support applications deployed on EC2, ECS, EKS, Lambda, RDS, S3, CloudFront, and related AWS services.
Monitor workloads using CloudWatch, set alarms, and respond to auto-scaling events.
Assist with IAM role reviews, security group audits, and VPC configurations for application access control.
Troubleshoot application connectivity issues involving Route 53, ALB/NLB, and API Gateway.
Azure Responsibilities
Support applications hosted on Azure App Services, Azure VMs, AKS, Azure SQL, and Blob Storage.
Utilize Azure Monitor, Log Analytics, and Application Insights for proactive monitoring and alerting.
Manage Azure Active Directory (Entra ID) integrations for SSO and identity governance for business apps.
Handle Azure DevOps pipelines for application releases and CI/CD-related support activities.
GCP Responsibilities
Support applications running on GCE, GKE, Cloud Run, Cloud SQL, and BigQuery integrations.
Monitor GCP workloads using Cloud Monitoring, Cloud Logging, and Error Reporting dashboards.
Manage IAM bindings, service account configurations, and firewall rules for application security.
Assist data teams with BigQuery queries and pipeline support for BI and analytics applications.
Stakeholder & Vendor Management
Coordinate with business stakeholders to understand application requirements, gather incident feedback, and communicate resolution timelines.
Liaise with cloud vendors (AWS, Microsoft, Google) for support escalations, licence queries, and technical guidance.
Maintain accurate documentation of application architecture, runbooks, SOPs, and known error databases (KEDB).
Continuous Improvement & Governance
Identify opportunities to improve application reliability, reduce manual toil, and automate repetitive support tasks using scripting (Python, Bash, PowerShell).
Participate in change advisory board (CAB) meetings and ensure change records are complete and compliant.
Contribute to cost optimization reviews by identifying underutilized cloud resources linked to business applications.
Support compliance and audit requirements including SOC 2, ISO 27001, and GDPR-related application controls.
Skills Required
- Experience supporting applications on AWS (EC2, ECS, EKS, Lambda, RDS, S3, CloudFront)
- Experience supporting applications on Azure (App Services, VMs, AKS, Azure SQL, Blob Storage)
- Experience supporting applications on GCP (GCE, GKE, Cloud Run, Cloud SQL, BigQuery)
- Monitoring and alerting tools (CloudWatch, Azure Monitor, Log Analytics, Application Insights, Cloud Monitoring, Cloud Logging)
- IAM, identity and access management (AWS IAM, Azure Entra ID, GCP IAM) and network security (VPC, security groups, firewall rules, ALB/NLB, Route 53, API Gateway)
- Incident management and root cause analysis (RCA) within SLAs
- Application deployment and CI/CD support (experience with Azure DevOps pipelines or equivalent)
- Scripting/automation skills (Python, Bash, PowerShell)
- Support for business applications (ERP, CRM, HRMS, BI platforms) and assisting data teams with BigQuery/pipeline support
- Change management and participation in CAB; maintain runbooks, SOPs, and KEDB
- Experience with compliance/audit controls (SOC 2, ISO 27001, GDPR) for applications
- Vendor and stakeholder coordination for escalations and support
What We Do
Varun Beverages Limited is one of the largest franchisees of PepsiCo in the world, specializing in the manufacturing, bottling, and distribution of carbonated and non-carbonated beverages. The company operates extensive bottling plants across India, Nepal, Sri Lanka, and several African markets. As a key partner for the Pepsi brand, VBL manages the end-to-end process from production to distribution in geographically pre-defined territories.
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