Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Brown & Brown is seeking a Cloud Administrator – M365 Level III to join our growing team!
Primary responsibilities include day-to-day operations and support of productivity and collaborations of M365 cloud technologies. The Cloud Administrator will work closely with other infrastructure teams, profit centers, and service desks. Monitor enterprise central ticketing system to ensure timely resolution of tech support issues within client defined SLA. Work under the direction of senior leadership and reports to the M365 Cloud Services Manager.
How You Will Contribute:
Resolve Level III incident tickets via ServiceNow based on SLA.
Support M365 products and Azure AD including Exchange, SharePoint, OneDrive, Multi-factor Authentication (MFA), Single Sign-on (SSO), and related technologies.
Administer and troubleshoot Outlook/Exchange Online, SharePoint, and OneDrive.
Create new and follow existing check lists to ensure a consistent result for routine and common tasks within our proactive IT management services.
Document troubleshooting steps and operational documentation for support teams.
Other duties may be assigned.
Skills & Experience to Be Successful:
Excellent interpersonal skills to effectively interact and communicate throughout the organization with individuals of varying technical knowledge.
Technical working experience with Microsoft 365 including SharePoint, OneDrive, Teams, Multi-factor Authentication, and Entra ID (Azure Active Directory).
Experience troubleshooting Microsoft 365; primarily Exchange Online, SharePoint Online, Teams and cloud-based services in Azure.
Assist in the deployment and support of M365 solutions in the enterprise.
PowerShell Scripting: (filtering, looping, methods, error handling)
Follow team procedures, identify gaps, and resolve effectively to continuously improve working practices.
Ensure operational standards are adhered to.
Always demonstrate and deliver excellent customer service to all clients.
Pay Range
$80,000 - $100,000 AnnualThe pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
- Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
The Power To Be Yourself
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.
Top Skills
What We Do
Brown & Brown Insurance provides risk management solutions to help protect what our customers value most. Our four business segments offer insurance products and services to businesses and individuals.
Our culture is built on integrity, innovation, superior capabilities, and discipline. We view insurance differently and use our experience, carrier relationships, and principled customer focus to deliver first-class service and solutions.
Becoming a Brown & Brown teammate introduces you to a career with virtually unlimited possibilities. We think of ourselves as a team, so we have teammates—not employees. We strive to attract people who are competitive, driven, and disciplined. Our unique company culture of meritocracy rewards self-starters and those committed to doing what is best for our customers. We are proud to be certified as a Great Place to Work ®.
Brown & Brown has demonstrated a Culture of Caring through dedication to the people and communities we serve. With more than 11,000 teammates in over 300 locations across the US, Canada, Ireland, the UK, Bermuda, and the Cayman Islands, we actively support numerous organizations in the local communities in which we live, work, and play.
With a long-standing history of proven success, Brown & Brown is one of the insurance industry’s most powerful and influential leaders, ranked as the fifth-largest brokerage in the US and sixth in the world. You can find us on the NYSE as BRO.
