Closing Specialist

Posted 3 Hours Ago
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Spring Villa, Opelika, AL, USA
In-Office
Entry level
Travel
The Role
Supports vacation ownership closings by answering guest questions, advising sales teams on contracts, verifying paperwork, tracking contract status, maintaining customer records, and using upselling techniques. Provides professional guest service, contributes to team goals, and follows company policies. Requires flexible availability, including weekends and holidays, plus the ability to perform light physical tasks and pass applicable background and drug screenings.
Summary Generated by Built In

Are you looking for a place where meaningful moments are made together?  

 

We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Closing Specialist, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together. 

 

Where great benefits lead to a life fulfilled. 

  • Competitive Pay 

  • Medical/Dental/Vision/401K opportunities 

  • Travel discounts 

  • Credit Union Membership 

  • Tuition Reimbursement 

  • Professional Counseling & Family Support 

  • Growth and Development Opportunities 

*Benefit eligibility will vary by position 

 

As a Specialist Closing, a typical day will include:  

  • Answer Owner questions regarding the use of properties and location amenities; make recommendations given the background information obtained on the Owner through discovery. 

  • Develop and maintain records on customer contacts and use that information to support effective follow-up opportunities. 

  • Advise Sales team on issues related to ownership contracts (e.g., titles, financing, pre-approval).   

  • Ensure that signed contract paperwork is accurate and contains all necessary information and documentation.  

  • Respond to Sales team requests related to contract status, such as additional information required, follow-up needed, or tracking.   

  • Uses sales techniques that maximize revenue while maintaining existing guest loyalty, including up-selling. 

 

Guest Experience and Company Standards 

  • Welcome and greet guests and anticipate and address their needs. 

  • Interact with colleagues and guests professionally and promptly. 

  • Contribute to team goals. 

  • Always follow company policies and safety procedures. 

 

To Become a Closing Specialist:  

  • Available to work a flexible schedule to include weekends and holidays.  

  • Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. 

  • Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance. 

  • Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.  

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Skills Required

  • Availability to work a flexible schedule, including weekends and holidays
  • Ability to reach overhead and below the knees, bend, twist, pull, stoop, and stand, sit, or walk for extended periods
  • Ability to lift, carry, push, or pull items weighing up to 10 pounds without assistance
  • Ability to undergo background and drug screening if required by company policy
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The Company
HQ: Orlando, FL
7,298 Employees

What We Do

Marriott Vacations Worldwide encompasses a diverse portfolio of businesses — and a distinctive family of brands. 
Innovation. Integrity. Excellence. This is our story. And while the company spans brands and businesses, decades and continents, our shared inspiration continues to drive us forward: delivering unforgettable experiences that make vacation dreams come true. 
Grounded in our culture of caring and collaboration, we empower people to live their most fulfilling lives. We believe that how we do business is as important as the business we do. We put our customers at the center of every decision we make. And we hold ourselves to the highest standards of integrity and excellence, all while having fun and winning together as one team.

 Marriott Vacations Worldwide offers part-time and full-time careers at more than 100 resorts worldwide. Whether sharing warm, welcoming smiles, information about local fun spots or authentic cultural traditions, each of our associates leverages their passion for vacations to create fulfilling careers -- and lives. We foster environments where associates are given opportunities to grow and reach their full potential. Our first focus is to care for our associates so they can care for our customers. #TheMVWay #TeamMVW

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