Forward Financing is a Boston-based financial technology company with an operational hub in the Dominican Republic, providing fast, flexible working capital to US small businesses that have been underserved by traditional financing options. It is our mission to build a world-class fintech company so our customers and our people can reach their full potential. Forward has been recognized as a Best Place to Work by the Boston Business Journal and Built In Boston and is certified as a Great Place to Work.® We’re investing in our employees, technology, and customer experience – with long-term success in mind every step of the way.
The position of Operations Manager I, will oversee the business support operations we provide for our company. You will monitor and manage specific business operations support teams to ensure timely services that support our broader operations with the highest quality standards.
You will report to the Senior Closing Manager and will frequently collaborate with leaders from Operations, Quality and Continuous Improvement, providing gold-standard support. In addition, you will often interact with team members at our parent Forward Financing, LLC, across sales, underwriting and legal.
In this role, you will:
- Be part of a high-performing culture that is both collaborative + supportive, results-driven, where people love to come to work;
- Manage production capacity and performance of our local operations while ensuring high quality.
- Promote a company culture that encourages top performance based on SLAs and, ultimately, operational excellence.
- Manage team relationships effectively across all organizational areas to ensure exceptional performance.
- Guide and coach team members
- Plan and track production goals and staffing plans.
- Consistently identify and implement efficiencies that add value to the company.
- Demonstrate strong problem-solving and analytical skills.
- Refine and improve key KPIs to measure and drive performance
- Develop and support and promote a healthy and safe work environment.
- Be a strong brand ambassador for our Culture.
About You:
- Passionate: You love what you do and have a positive attitude; understand the impact of your work while demonstrating high energy and high-level commitment.
- Collaborative & Supportive: Ability to work with others, taking upon ownership of different tasks to ensure work gets done in an efficient, effective, equitable way. Team Player.
- Competitive: Strong desire to win both as an individual and team.
- Emotional Intelligence: High degree of self-awareness. Handles interpersonal relationships judiciously and empathetically.
- Communicator: Comfortable communicating and networking. Speaks and writes clearly and articulately without being overly verbose or talkative and possesses an openness to people and a willingness to hear what others are saying.
- Attentive to detail: You take great care and time to review important information to ensure the accuracy & quality of what is being conveyed.
- Coachable: Open to feedback and continual professional improvement. Able to adapt to changes.
- Proactive and results-driven: Willingness to go the extra mile to get things done, including working overtime hours at times if needed.
- High Standards: Quality orientation. Follow through on commitments. A multitasker who gets things done.
- Strategic Thinker : Able to think and act both tactically and strategically. Able to see and communicate the big picture in an inspiring way. Determine opportunities and threats through comprehensive analysis or current and future trends.
Requirements:
(Even if you don’t check every box, but see yourself contributing, please apply.)
- Bachelor’s degree in Industrial Engineering/finance or related field.
- 1+ year of work experience managing service or operations-related groups.
- Advanced computer skills.
- Excellent written and verbal communication skills, comfortable communicating and networking.
- Ability to run statistics, understand them, and link them with the planning and production goals
- Advanced English Level
- Drive the Mission - We believe in financial opportunity for underserved small businesses. We say “yes” when others say “no.”
- Keep It Real - We value direct communication, candid feedback, and authenticity. We are an open book.
- Act With Kindness - We create an environment where caring is cool and helping is the norm. We do the right thing.
- Shoot for Extraordinary - We are inspired by innovative thinking and continuous improvement. We never settle for yesterday’s best.
About Us:
Forward is a fintech company headquartered in Boston, Massachusetts with an affiliate office in Santiago, Dominican Republic, providing fast, flexible working capital to small businesses across the US. Forward offers revenue-based financing – delivering an upfront sum of working capital in exchange for a set amount of the business’s future revenue. By simplifying the requirements, streamlining the process, and using advanced proprietary technology, Forward is often able to deliver approvals within hours and funds that same day — giving more businesses the financial opportunity they need to thrive. Plus, with their dedicated teams and award-winning service, customers get personalized support when they need it most.
Since 2012, Forward has expanded access to capital by providing over $3 billion in funding to nearly 63,000 small businesses. The company is A+ rated by the Better Business Bureau with an Excellent / 4.8 stars rating on Trustpilot.com. Forward is also recognized as a Best Place to Work by Built In Boston, certified as a Great Place to Work®, and is committed to helping their people and the small businesses they serve to achieve their full potential.
Forward actively promotes a focus on diversity, equity, and inclusion in all we do. We encourage a workplace where trust and respect are paramount and all employees feel valued, heard, and accepted. Our diverse and driven group of about 450 people, with approximately 200 based in the US, and 250 in the Dominican Republic, is a 100% employee-owned company. Our people are excited about their work, knowing they are helping thousands of small businesses while advancing their own careers.
Perks & Benefits:
At Forward, our team members are at the heart of our company, and we are committed to taking care of them as people, not just employees. We offer a comprehensive benefits package, including but not limited to: medical, dental, vision, and commuter benefits, a flexible time-off policy, paid parental leave, 401k match for US employees, wellness reimbursement, volunteering days, annual professional development budget, and charitable donation match.
Workplace flexibility is a top priority at Forward too. Our Employee Choice policy means that almost all of our employees get to decide where they work. As a business, we are focused on impact; we are more concerned with your contributions to the success of the company than where you get your work done. If face-to-face time is desired, people managers are empowered to find a cadence that works for their team.
When we aren’t collaborating to drive business and support our customers, we’re finding virtual and in-person ways to get to know our colleagues, celebrate team wins, and have fun together!
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What the Team is Saying
What We Do
Headquartered in the US with an operational hub in the DR, Forward Financing has been recognized as a Best Place to Work by the Boston Business Journal and Built In Boston and is certified as a Great Place to Work.® At Forward, we believe every business deserves financial opportunity. That’s why we provide fast, flexible capital to US small businesses that have often been underserved by traditional financing options. Our mission is to build a world-class fintech company so our customers and people can reach their full potential. We’re investing in our employees, technology, and customer experience – with long-term success in mind every step of the way.
Want to learn more? Visit: forwardfinancing.com/careers
Why Work With Us
We’re building a place where our people want to run to work every day. Here, you’ll be with colleagues who work together towards shared goals and challenge you to bring your best; you’ll work with leaders who support your professional growth and want to see you succeed.
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Forward Financing Offices
Remote Workspace
Employees work remotely.
Our Employee Choice policy allows most team members to choose if they’d like to be fully remote, work in our Boston headquarters, the office in the DR, or a hybrid combination.
