GBS Specialist 1, Collections (9:00 PM to 6:00 AM IST)

About the Role:
CrowdStrike India is looking for accounting professional. The position is designed for a strong team contributor who can help implement the Global Accounts receivables Credit Collections process in India.
 

What You'll Do:

• Manages accounts receivable collection process.

• Collect past due and soon to be due receivables on accounts/portfolios assigned by calls & emails.

• Review customer disputes and work with the concerned teams for timely resolution.

• Manage and action HighRadius worklists, collection queues, and automated workflows.

• Laise with the AR Cash applications team to ensure payments are received and applied in a timely manner.

• Reconcile customer accounts and identify unapplied cash, short payments, and open deductions.

• Support WHT certificate collection and follow-up with customers.

• Coordinate with Tax and Finance teams on tax-related deductions, disputes, and compliance.

• Prepare and maintain AR Aging analysis to prioritize and drive collection efforts.

• Maintain accurate collection notes on all accounts in NetSuite.

• Communicate with the customers via phone and emails for follow ups on payments.

• Perform research and resolve invoice discrepancies in a timely manner.

• Handle the mailboxes and action queries with the TAT time.

• Work with the internal teams to resolve issues and drive the cash flow.

• Work with Sales organization to address the delinquent accounts and build relations for smooth functioning of the business units.

• Implements and maintains systems, procedures and policies relating to accounts receivable functions to ensure adherence to company guidelines.

• Manages monthly closing of financial records and posting of month end information.

• Maintain complete documentation accurately, in accordance with company policy and accepted accounting practices.

• Prepare monthly and quarterly reporting, as required.

• Ad hoc projects, as deemed necessary.

What You'll Need:

• Commerce/Finance graduate / MBA Finance.

• 6-10 Years of Experience in Credit collections (End-to-End O2C process).

• Sound Accounting knowledge and understanding.

• Strong understanding of end-to-end Order-to-Cash (O2C) cycle including order management, credit management, invoicing, collections, dispute management, and cash application.

• Good knowledge of MS Office and MS Excel.

• Familiarity with Tableau or similar BI reporting tools.

• Understanding of VAT, Sales Tax, and WHT concepts in a global AR context.

• Understanding of ERP. NetSuite experience is preferred.

• Experience working with HighRadius Collections Management tool is preferable.

• Data analysis experience with ability to interpret AR metrics, aging trends, and collection performance reporting.

• Excellent communication skills are a must with a good command over written and spoken English. Good Analytical & Problem-solving skills apart from an understanding of business accounting.

• Experience with a Global Capability Centre (GCC) or Shared Services environment is a big plus.

• A self-starter and team player.

Shift Timings: 9:00 PM to 6:00 AM IST

Work Location : Kharadi, Pune (Work from Office)

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Benefits of Working at CrowdStrike:

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs

• Competitive vacation and holidays for recharge

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

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