ABOUT FREED:
Doctors are overworked, burnt out, and are quitting in masses.
At Freed, we combine clinician love with the latest AI tech and intense execution to create products that make clinicians happier.
Our first product is an AI scribe that automates medical documentation.
Since May of 2023, we have:
Acquired 26,000 paying and loving clinicians
Generated 70,000 patient notes daily and over 3 million monthly
Made thousands of clinicians happier
With the backing of Sequoia Capital and other world-class VC’s, we are rapidly expanding our product offering. Patient-facing assistants, patient insights, EHR integrations, and other products are being built and used by thousands of clinicians every day.
We are looking for entrepreneurs. Fast, ambitious, and smart individuals who want to take care of the people who care for our health. Expect intense, clinician-focused, and interesting co-workers who want to win.
With an office in San Francisco, we embrace a hybrid schedule that brings out the best in teamwork and innovation. Our teams come together in person three days a week to collaborate, connect, and have a little fun along the way.
ABOUT THE ROLE:
We're looking for a tech-savvy, empathetic Product Support Specialist who can learn new tools and product surfaces quickly, then turn that fluency into real implementation outcomes for clinicians.
This role sits in the middle of the customer journey: AEs sell, GAMs manage the long-term relationship, and you own the technical implementations and product support that make Freed actually work for a clinician's practice. You'll be exceptional at — or rapidly become exceptional at — the technical setups that get clinicians live and successful: Call forwarding setup, Template configuration and EHR push/integration setup. Technical troubleshooting of this nature, on top of standard product support
As part of the Product team, you'll collaborate closely with Product Managers, Engineers, and Designers — representing the voice of the clinician and ensuring their feedback directly informs our product roadmap. You'll use tools like Intercom, Freed's internal AI Agent, Claude, and analytics interfaces to deliver fast, thoughtful support across chat, email, and video screen-sharing calls.
HOW YOU'LL HAVE IMPACT
Own technical implementation support for clinicians — call forwarding, template configuration, EHR integrations, and related setup workflows.
Support clinicians across chat, email, and live video — helping them understand and succeed with Freed's AI tools.
Identify and own projects that improve clinician experience and product education at scale.
Represent the voice of the customer within the product org, surfacing insights that influence roadmap and design decisions.
Leverage Freed's AI Agent to enhance efficiency and maintain a high-quality, human experience.
Create and refine help content, FAQs, and in-product education resources..
What You’ll Bring:
You are available to work Monday through Friday, starting at 5:00 am or Saturday through Wednesday, beginning at 8am
Strong troubleshooting reasoning. Ability to systematically diagnose an unfamiliar issue, form a hypothesis, test it against available documentation, and walk through your thinking clearly. This is the most important trait we're hiring for.
A bias toward incorporating new tools into your workflow. Curiosity and resourcefulness with whatever the job requires — Intercom, internal dashboards, Claude, analytics interfaces, browser dev tools, screen recording, etc. Less about knowing our specific stack and more about how you approach new tools.
Experience in customer support, customer success, or technical support at a high-growth SaaS or AI startup.
Excellent written and verbal communication skills.
Strong product intuition and the confidence to propose and drive improvements independently.
Ability to multitask and thrive in a fast-paced, evolving environment — including speaking directly with senior leadership in a flat organization.
Nice to Haves:
Experience supporting clinicians.
Experience with Intercom or similar CRM/support tools.
Familiarity with healthcare software or EHR systems.
Familiarity with telephony / call-forwarding configuration or template-based document systems.
What We’ll Bring:
Competitive salary and equity in a high-growth company
Opportunity to make an immediate impact
Medical, dental, and vision coverage
Unlimited paid time off
Company-sponsored annual retreats
401(k) plan to support your long-term financial goals
Commuter stipend
Skills Required
- Experience in customer support, customer success, or technical support at a high-growth SaaS or AI startup
- Excellent written and verbal communication skills
- Strong product intuition
- Experience with Intercom or similar CRM/support tools
- Comfort working with AI-powered tools and workflows
- Ability to multitask and thrive in a fast-paced environment
What the Team is Saying
Freed Compensation & Benefits Highlights
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Healthcare Strength — Benefits materials emphasize top-tier health, dental, and vision coverage as core offerings. Coverage breadth is positioned as a central part of the package.
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Equity Value & Accessibility — Company communications highlight equity for all employees, making ownership a standard element of compensation. This signals broad accessibility to potential upside.
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Parental & Family Support — Public listings call out paid parental leave and an onsite mother’s room. Family-oriented amenities are explicitly included alongside core benefits.
Freed Insights
What We Do
At Freed, we’re on a mission to give clinicians their time back - because healthcare professionals should be caring for patients, not drowning in paperwork. Every year, doctors and clinicians spend thousands of hours documenting care. That’s time lost to late nights, burnout, and administrative overload. Freed is changing that. We’ve built a powerful, AI-driven medical scribe that listens in on clinician-patient conversations and automatically generates detailed, structured SOAP notes: fast, accurate, and fully customizable. No more typing through lunch breaks or finishing charts after hours. Freed is smart, secure, and actually helpful. It learns each clinician’s style and adapts accordingly. With features like Smart Visit Prep, Magic Edit, and Instant Patient Instructions, Freed is designed to fit seamlessly into a clinician’s day and give them back what they value most: time, focus, and peace of mind. We launched in 2023, and in just over a year, 20,000+ clinicians across more than 650 healthcare organizations have already joined the Freed movement. Why? Because it works. Clinicians report saving 2+ hours per day, finishing charts on time, and finally reclaiming their evenings. Our team is a unique blend of engineers, doctors, builders, and doers. We’re obsessed with the product, relentless about feedback, and deeply aligned around one clear purpose: making healthcare better by helping clinicians thrive. Backed by world-class investors and moving fast, we’re just getting started. If you’re excited about AI, healthcare, and building tools that make a real difference in people’s lives, you’ll love it here. Come help us build the future of care. 💙
Why Work With Us
We build Freed to solve a real, urgent problem: physician burnout from documentation overload. Our AI scribe saves doctors hours daily, improving care and work-life balance. Join Freed to work on meaningful tech with real impact, in a fast-growing, mission-driven team.
Gallery
Freed Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Catch us in our sunny SF HQ Monday to Wednesday, where collaboration sparks, coffee flows, and big ideas take flight.
