Monday - Friday, 8:30 am - 4:00 pm
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Job Requisition NumberJR101279 CLINICAL TRAINING SPECIALIST (Open)Pay GradeC00A30 AClassificationClinical Training SpecialistClass DefinitionGENERAL STATEMENT OF DUTIES: To assess, plan, coordinate and implement training programs focusing on clinical/social service topics; to conduct ongoing assessment of staff training needs specific to clinical and social service topical areas; to implement the core curriculum for social service staff; to recruit, train and supervise the work of in-house trainers who implement training programs on clinical and social service topics; to develop new training programs; and to do related work as required.
SUPERVISION RECEIVED: Work is performed under the supervision of an administrative superior with latitude for the exercise of independent judgement; work is reviewed on an ongoing basis and upon completion for results obtained and conformance with agency policies and procedures.
SUPERVISION EXERCISED: Plans, supervises, coordinates and reviews the work of a technical and clerical staff, students assigned to the unit during field placements, and in-house trainers conducting training related to clinical and social service topics.
ILLUSTRATIVE EXAMPLES OF WORK PERFORMED:
- To assess, plan, coordinate and implement training programs focusing on clinical/social service topics; to conduct ongoing assessment of staff training needs specific to clinical and social service topical areas.
- To recruit, train and supervise the work of students or in-house trainers engaged in developing and conducting comprehensive orientation and in-service training programs focusing on clinical and social service training topics.
- To implement core curriculum for all social service line staff by developing, coordinating, monitoring and conducting training programs of a clinical, diagnostic and therapeutic nature.
- To conduct and/or oversee on-site training events at regional locations.
- To implement an extensive and highly specialized clinical core curriculum for all social service staff.
- To conduct needs assessment to determine training needs and to implement revision of training programs.
- To evaluate training programs.
- To prepare or procure training materials such as manuals, tests, charts or data for specific training projects or programs.
- To develop training methods and techniques for implementation of new training programs.
- To conduct research on training programs and literature searches to aid in this development of training programs.
- To schedule training activities.
- To staff advisory committees on training.
- To conduct clinical and social service focused training sessions and programs, or to arrange for specialists to conduct such training sessions.
- To attend staff meetings and acquaint supervisors and department staff with proposed training plans or departmental policies.
- To prepare special reports on training programs, progress reports and other as required.
- To do related work as required.
REQUIRED QUALIFICATIONS FOR APPOINTMENT:
KNOWLEDGES, SKILLS, AND CAPACITIES: A thorough knowledge of adult learning principles; a thorough knowledge of education principles and practices, teaching methods and the use of audio-visual aids, and the ability to apply such knowledge in the training of staff; a working knowledge of computers from a user perspective; the ability to conduct needs assessments and surveys of departmental training needs; the ability to analyze surveys and develop programs to meet assessed needs; the ability to develop audiovisual aids and other instructional materials to meet training needs; the ability to prepare training manuals, develop course curricula, evaluation techniques, test charts or data for specialized training projects or programs; the ability to evaluate the effectiveness of orientation or in-service training programs; the ability to recruit and train students and in-house trainers in training methods, as well as training content of a clinical nature, including all organizing and provision of training on family assessment, interviewing, family dynamics, and working with a culturally diverse population of children and families; the ability to communicate effectively with hostile or resistant clients; the ability to utilize children and adolescent crisis intervention techniques, care planning, assessment, permanency planning, tenets, cultural issues, intervention skills, depression and suicidal dynamics, abuse dynamics, separation and loss, substance abuse, mental illness, risk assessment and supervisory skills; the ability to develop, coordinate and implement clinical training programs; the ability to implement an extensive core curriculum for social service providers involving material of a clinical and specialized nature; the ability to prepare reports including findings, conclusions and recommendations; the ability to communicate effectively with groups and individuals; the ability to establish and maintain good working relationships with departmental staff; and related capacities and abilities.
EDUCATION AND EXPERIENCE:
Education: Such as may have been gained through: possession of a Master’s Degree in a human service field such as Social Work, Psychology, or in a closely related major; and
Experience: Such as may have been gained through: employment in a state or private agency providing training of a clinical nature, and the provision of direct clinical services to clients.
Or, any combination of education and experience that shall be substantially equivalent to the above education and experience.
Supplemental InformationThis position will serve the Department of Human Services goals and objectives to reduce payment error rates, improve accuracy, and case processing quality across all programs. The Clinical Training Specialist will design, develop, and deliver targeted training based on the root cause data analysis provided by the Program Integrity Team and for the implementation of agency changes (i.e. policy, system functionality, or business process changes). In addition to the job description, the preferred competencies for this position include:Preferred Knowledge
• Possesses high level to expert Human Services skill and/or knowledge including the Departments programs, policy, and procedures, as well as the integrated eligibility system functionality
o Preferred 5+ years of DHS work experience, with 2+ years of all program case processing or oversite
o Proficiency in effectively applying program policy and federal regulations that result in accurate benefit eligibility
o Proficiency in case processing and review in the RI Bridges integrated eligibility system, and utilizing other interfaces and portals contracted by the department to ensure accurate determination of benefit eligibility
o Advanced ability to use technology including facilitating training and meetings via Zoom and utilizing Microsoft 365 Office Suite effectively
o Ability to operate audiovisual aids and other training tools
Preferred Training/Curriculum Development Skills
• Possesses some to mid-level skills and/or knowledge of adult learning and training methods, principles, and techniques
o Integrates training theory and techniques into all training programs that engage participants meaningfully
o Leads and guides others to develop new skills and knowledge that will enhance their work
o Delivers training in accordance with the training needs/goals defined by the organization
o Identifies learning objectives, prepares training materials, and provides instruction in an assigned subject area; may be assigned to develop a training program for a specific training topic
o Leads or supports other Clinical Training Specialist in conducting virtual or in-person training
o Must be comfortable with working 50% of time in leading or supporting training; and 50% of the time engaged in curriculum development activities (i.e., policy research, system practice, and meetings)
o Deliver training via various platforms (i.e., classroom and on-line facilitation)
o Able to develop training on digital learning platforms (i.e., learning management system and power point recording)
Preferred Planning and Organizing Skills
• Possesses a high level of skills and/or ability to develop plans to achieve goals and objectives and meet project deadlines
o Able to use time effectively and efficiently to meet goals
o Able to prioritize work to complete tasks on time
o Able to set goals
o Able to manage schedule
o Able to plan, organize, and manage projects from start to finish
o Able to adjust schedule quickly to meet the needs of the organization and team
Preferred Communication Skills
• Possesses a high level of interpersonal and communication skills
o Communicates information to groups and delivers training programs to the identified audience
o Cleary and concisely relays information written and orally to groups to ensure they understand the information and the message
o Listens and responds appropriately to others
o Clearly and concisely convey information in writing (i.e., emails, training material, etc.) and verbally
o Able to practice active listening
o Maintain training schedules that are accurate and are communicated to training participants accurately
o Able to resolve conflict
o Able to communicate with DHS staff clearly and concisely at all levels
o Able to receive and provide constructive criticism when working on collaborative projects with team members and others throughout the organization
The individual hired to fill this position is being hired into an E-Verify site which contains Federal tax Information (FTI), as defined in IRS Publication 1075. Although the individual may not have direct access to FTI, the individual is required to have their employment eligibility validated through E-Verify.
https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdfBenefits
For information regarding the benefits available to State of Rhode Island employees, please visit the Office of Employee Benefits' website at http://www.employeebenefits.ri.gov/.
Also, be advised that a new provision in RI General Law 35-6-1 was enacted requiring direct deposit for all employees. Specific to new hires, the law requires that all employees hired after September 30, 2014 participate in direct deposit. Accordingly, any employee hired after this date will be required to participate in the direct deposit system. At the time the employee is hired, the employee shall identify a financial institution that will serve as a personal depository agency for the employee.
Skills Required
- Master's degree in a human service field (e.g., Social Work, Psychology) or equivalent education/experience
- Experience providing clinical training and delivering direct clinical services in a state or private agency
- Thorough knowledge of adult learning principles, education practices, and teaching methods
- Ability to develop curricula, training manuals, instructional materials, evaluation techniques, and audiovisual aids
- Ability to conduct training needs assessments, analyze results, and implement program revisions
- Ability to recruit, train, supervise, and coordinate in-house trainers and students in field placements
- Clinical skills including crisis intervention, family assessment, risk assessment, permanency planning, substance abuse and mental health intervention techniques
- Working knowledge of computers from a user perspective and ability to use audiovisual training tools
- Ability to conduct on-site training at regional locations and deliver training to groups effectively
- Must be eligible for employment verification via E-Verify (employment eligibility validation)
- 5+ years DHS work experience with program case processing or oversight (preferred)
- Proficiency in RI Bridges integrated eligibility system and other department interfaces/portals (preferred)
- Advanced ability to use Microsoft 365 and facilitate training/meetings via Zoom (preferred)
- Experience developing digital learning content, using a learning management system, and recording PowerPoint trainings (preferred)
- Strong planning, organization, communication, and conflict resolution skills; ability to manage schedules and projects (preferred)
What We Do
The State of Rhode Island is the official government entity responsible for the administration, governance, and delivery of public services to the citizens and residents of the state of Rhode Island.
