Clinical Support Manager

A Registered Nurse (RN) / Case Manager Support administers and/or oversees the skilled nursing care of patients in their place of residence in accordance with physician orders and the plan of care per state Practice Act. This role blends hands-on nursing with case management responsibilities on an intermittent basis, ensuring patients receive comprehensive, individualized, and high-quality home health services in alignment with the physician orders, regulatory requirements, and organizational policies.

Reports To: Director of Nursing

Duties/Responsibilities:

• Develops, delivers/implements, revises, and evaluates individualized patient-centered care plans under the supervision of a physician.

• Provides case management to an assigned group of patients and ancillary staff.

• Understands and submits required data collection sets (OASIS, PAR, etc.) and other documentation as requested by the state and/or, federal government and insurance payers within required timeframes.

• Makes the initial evaluation visit and regularly reevaluates the patient’s nursing needs per state and payor requirements.

• Acts as an advocate for patient welfare and coordinates care between patients, their families/caregivers and/or their authorized representative, the agency and other healthcare providers/facilities/ outside agencies.

• Furnishes those services requiring substantial specialized nursing skill according to competency level.

• Identifies care preferences of patients and verifies that interventions meet the patient’s needs and their goals of treatment.

• Initiates appropriate preventive and rehabilitative nursing procedures.

• Prepares clinical and progress notes for each patient visit and summaries.

• Attends case conferences as assigned.

• Informs physician and other personnel of changes in the patient’s condition and needs.

• Counsels the patient and family/significant others in meeting nursing and related needs. Educates on the proper home health strategies and procedures utilizing community resources as applicable.

• Observes and reports patient symptoms, reaction to treatments, drugs and changes in the patient’s physical or emotional condition, responsible for medication reconciliation.

• Participates in in-service programs, supervising and teaching other nursing personnel as assigned.

• Administers medication per agency policy and physician orders.

• Provides written instructions for aides or other ancillary disciplines caring for the patient.

• Processes orders and notifies physician of patient needs and changes in condition.

• Refers cases with physician’s orders to Physical Therapist, Speech Language Pathologist, Occupational Therapist and Medical Social Worker for those patients requiring their specialized skills.

• Understands and adheres to the Policy/Procedure, Best Practices, Infection Control Plan, EMS Plan and Compliance Plan.

• Participates in clinical record/utilization review of medical records and quality assurance and performance improvement (QAPI) quarterly and as assigned. Reports/records all applicable infections, occurrences, and complaints.

• Submits documentation within 24 hours or per state requirements.

• Maintains confidentiality of patient, employee, and agency matters.

• Takes on-call duty nights, weekends, and holidays, as assigned. When functioning as the on-call RN acts as the after-hours supervising nurse and makes nursing assessment and triage decisions under the guidance of the overall Clinical Supervisor as applicable.

• Immediately reports to Nursing Supervisor any patient incidents/variances or complaints.

• Maintains acceptable attendance status, per Agency policy.

• Reports all incomplete work assignments to Nursing Supervisor.

• Ensures that the following information/instruction is given in writing to the patient/caregiver/representative:

Visit schedule with frequency of visits.

Complete Medication Profile.

Any treatments to be administered by agency staff (POC).

Any other pertinent instruction related to the patient’s care needs.

Name and contact information of the agency’s Clinical Manager.

• Performs all other duties as assigned

Required Skills/Abilities/Knowledge:

• Excellent problem-solving abilities and positive interpersonal communication skills.

• Competent performance of technical skills according to established procedures.

• Effective time management skills through daily documentation and infrequent overtime for routine assignments.

• Adequate computer skills with competency in media communications.

• Ability to assume responsibility and effectively supervise ancillary disciplines per state requirements.

• Ability to secure transportation and travel as required.

• Ability to apply professional training to critically think through patient needs, follow physician’s orders and produce accurate records of nursing activity within agency guidelines.

• Acceptance of philosophy and goals of this Agency.

• Ability to exercise initiative and independent judgment.

• Ability to successfully meet all background and clearance requirements including maintenance of up-to-date CPR certification.

• Possess current unrestricted RN license in applicable state and the ability to meet continuing education requirements as applicable.

Education/Experience/Licenses/Certifications:

• Graduate of an approved school of professional nursing and current unrestricted license in the state(s) in which practicing.

• One (1) year nursing experience and home care preferred.

Physical Requirements:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position without compromising patient care.

FLSA Status: Non-Exempt

EEO Status: Professionals

• Medical, Dental, and Vision Insurance

• 401(k)

• Referral Program

• Flexible scheduling

• Paid, hands-on training

• Weekly pay

• Tuition Assistance Programs and Continuing Education opportunities

• Nursing programs for new graduates available!

Team Select Home Care reserves the right to change the above job description and qualifications without notice. Team Select Home Care will not discriminate against you on the basis of race, color, religion, national origin, sex, sexual preference, disability, political belief, veteran status, age, or any other status protected by law. Team Select Home Care is an employment-at-will employer.