Working in the field, under the supervision of the Field Service Coordinator, the Clinical Support Engineer is responsible for installation, maintenance, servicing, support, and testing of the neuro|mate stereotactic robot and associated products. This individual will be required to provide in-person support during neurosurgical procedures, as required by our customer base. Up to 75% domestic and international (Canada) travel is required for this role.
Principal Duties & Responsibilities
Conduct regularly scheduled preventative maintenance services across current install base, exercising applied metrology calibration practices while completing detailed service records for submittal to Quality Management System.
Provide remote and in-person technical support for surgical teams using Renishaw products during stereotactic neurosurgery procedures.
Coordinate and conduct site evaluation visits at a highly professional level with prospective customers.
Install new neuro|mate systems and software at customer sites and provide onsite corrective action/troubleshooting.
Provide in-service training to customers on the operation and care of RHI products while giving product feedback and input to R&D.
Provide accurate and regular business expense reports and perform other required administrative duties.
Work closely with the RHI team to coordinate the necessary technical support and preventative maintenance visits to the neuro|mate systems across North America.
Communicate with current and prospective customers on a highly professional level to understand their needs and requirements, as well as provide customer support.
Actively engage in the neurological science community to further develop an understanding of Renishaw’s various robotic applications and offer technical support at marketing events.
Other duties as assigned or requested.
Qualifications
Education and Experience: Minimum
- Bachelor of Engineering, Mechatronics, Biomedical Engineering or Neurological Sciences discipline, or equivalent experience.
Demonstrated understanding of electronic and mechanical principles.
This position may require the use of, and access to, ITAR controlled data. The applicant must demonstrate eligibility to use and access such ITAR controlled data. The purpose of this requirement is to ensure compliance with U.S. export control laws.
No criminal record/history, as evidenced by a cleared background check.
Suitable immunization history to qualify being in an operating room.
Education and Experience: Preferred
Ability to confidently educate and train users on technical applications.
- Experience working in a highly regulated environment.
Familiarity with software installation and troubleshooting.
Understanding of GD&T
(Geometric Dimensioning and Tolerancing)
Experience in Operating room environment or clinical setting.
Knowledge, Skills, Abilities, Competencies
Strong problem-solving and trouble-shooting skills, particularly around technical systems
Manual dexterity, with the physical ability to install products in a production environment
Ability to physically move material, supplies, exhibits and equipment (50+lbs).
Strong interpersonal skills
Verbal
Written
Conflict-management
Effective time-management and logistics experience
Must be able to carry heavy equipment
Ability to understand and comprehend engineering principles
Strong troubleshooting skills
Information Technology aptitude
Team player with service-oriented mind required
Compensation Range (Annual)
$70,000 to $80,000 (depending on level and location)
In an effort to comply with local legislation, as well as to provide greater transparency to candidates regarding cash compensation, Renishaw sets standard pay ranges for all U.S.-based roles as established by job function, level, and geographic location. Final offer amounts are determined by multiple factors, including candidate experience and expertise, as well as geographic location, and may vary from the amounts listed above.
Equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Affirmative action employer of minorities, females, veterans, and individuals with disabilities.
Benefits
Renishaw offers a competitive, comprehensive benefits package for employees including health, dental and vision benefits, a 401K plan with company match, flexible spending accounts, life insurance, short- and long-term disability, vacation and personal time, paid company holidays and an employee assistance program.
Employment Type:
RegularTime Type:
Full timeRequisition Number:
R9214 Clinical Support Engineer (Open)Reasonable Accommodation:
If you need any assistance seeking a job opportunity at Renishaw, or if you require reasonable accommodation with the application process, please call 847-286-9953 or contact us at [email protected].
Top Skills
What We Do
Renishaw is one of the world's leading engineering and scientific technology companies, with expertise in precision measurement and healthcare. The company supplies products and services used in applications as diverse as jet engine and wind turbine manufacture, through to dentistry and brain surgery. It is also a world leader in the field of additive manufacturing (also referred to as 3D printing), where it designs and makes industrial machines which ‘print' parts from metal powder. The Renishaw Group currently has 80 offices in 36 countries, with over 5,000 employees, of which over 3,000 people are employed within the UK. The majority of the company's R&D and manufacturing is carried out in the UK and for the year ended June 2019, Renishaw achieved sales of £574 million of which 94% was due to exports. The company's largest markets are USA, China, Japan and Germany
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