Clinical Program Specialist- RN/LPN

Synapse Health | Who We Are

With the collective efforts of our epic team members, we’re trailblazing a new path in the DME industry. Synapse Health was founded in 2016 with a goal to fix the fractured DME ecosystem and completely transform the industry. Built on decades of industry and leadership experience, we’ve launched tech-based solutions that eliminate age-old DME headaches, resulting in a seamless experience for all. We are proud to offer work that matters, on a mission that matters. 

Intrigued? Learn more at SynapseHealth.com and on Synapse Health’s LinkedIn Page.

What We Need:

The Clinical Program Specialist- RN/LPN will report directly to the Director, Clinical Programs. The Clinical Program Specialist is responsible for the day-to-day operational execution of clinical programs. This role supports program operations and provides recommendations for improvement.  The Clinical Program Specialist plays a crucial role in ensuring that clinical programs align with organizational goals and adhere to industry standards and best practices.  

What You Will Do:  

• Execute patient contacts via multiple modalities to educate patients on DME devices and supplies while encouraging patient compliance.
• Assist the Clinical Program Leadership in the execution and implementation of clinical programs.  
• Maintain and update program documentation.
• Assist in quality improvement initiatives by identifying trends and opportunities for enhancement.  
• Facilitate meetings, training sessions, and program updates for stakeholders.
• Support data collection and evaluation for program effectiveness and regulatory submissions.  

What You Have: 

At Synapse Health we’ve intentionally built a culture of kindness, collaboration and creativity, and we consider those qualities to be table stakes for any new team member. Additional requirements include: 

• Licensed nursing professional (LPN or RN) required.
• Bachelor’s degree in healthcare administration, nursing, public health, or a related field (or equivalent experience), preferred. 
• Up to 3 years of experience in utilization management, healthcare administration, DMEPOS, or medical device environment, preferred.
• Strong organizational skills with the ability to manage multiple tasks and priorities effectively. 
• Excellent communication and interpersonal skills for collaboration across various teams. 
• Demonstrate adaptability and ability to thrive in a dynamic environment.
• Proficiency in Microsoft Office Suite, particularly Excel, Word, and PowerPoint.  
• Experience with electronic health records (EHR) systems is a plus. 
• Ability to work independently and support a fast-paced healthcare environment. 
• Demonstrate high attention to detail and a high degree of accuracy.
• Demonstrate a strong commitment to patient-centered care, with the ability to engage empathetically and compassionately in all interactions.

What Sets You Apart:  

• Accountability: Demonstrates an understanding of the link between one's own job responsibilities and overall organizational goals and needs.  
• Integrity: Demonstrates behaviors that are consistent with standards for professional and ethical conduct.   
• Organization: Demonstrates the ability to effectively prioritize tasks, manage time, and maintain structured workflows to achieve goals efficiently and consistently.  
• Self-starter: Demonstrates a high level of initiative and perseverance, consistently achieving goals and drive meaningful results, setting a standard for excellence and inspiring those around them.

What Sets Us Apart:

It’s no secret that most of us work to provide for ourselves and those we love, but just because we have to work, doesn’t mean we can’t enjoy it. In fact, at Synapse Health, we insist on it! We want our team members to thrive personally and professionally, which is why our benefits include: 

• Professional growth opportunities with compelling career paths
• Healthy work-life balance culture with paid time off (PTO)
• Medical, dental and vision insurance for full-time team members
• 401K savings plan with employer contribution match

Synapse Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Synapse Health, Inc will never request personal or sensitive information during the recruitment process. Please see our Careers Page for more information to protect yourself from scammers and to learn more about our recruitment process.