Clinical Program Manager (Hybrid)

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UMHC - SCCC - Nutrition Services has an excitng opportunity for a Clinical Program Manager (Hybrid) position. The incumbent aids in the support of various clinical programs. An employee in this position supports their leader with managing assigned program components, preparing clinical documentation, and preparing reports. The incumbent exercises considerable independent judgment and discretion in managing and carrying out daily activities while adhering to policies and procedures.
CORE JOB FUNCTIONS

• Directs and coordinates assignments for program operations.

• Evaluates office production, revises procedures, and devises new forms to improve efficiency and workflow.

• Manages clinical operation and quality assurance procedures.

• Implements projects and procedures to ensure program performance is exceeding expectations.

• Performs assessment of needs within the organization and develops clinical programs to meet those needs.

• Maintains required records and reports statistics for administrative, quality assurance, and safety and control purposes.

• Coordinates the development, implementation, and evaluation of departmental or program area policies and procedures designed to improve operational efficiency.

• May oversee various personnel actions, including but not limited to, hiring, performance appraisals, disciplinary actions, termination, and other related activities.

• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
CORE QUALIFICATIONS

• Bachelor’s degree in relevant field required

• Minimum 3 years of relevant experience required

Certification and Licensing:
Refer to department description for applicable certification requirements

DEPARTMENT SPECIFIC JOB FUNCTIONS

Clinical Program Manager – Nutrition, Exercise Physiology & Yoga Therapy

Role Purpose

The Clinical Program Manager provides operational oversight for the Nutrition, Exercise Physiology, and Yoga Therapy service lines to ensure efficient clinic operations, strong patient access, provider support, and alignment with departmental and organizational goals.

This role is responsible for optimizing scheduling workflows, supporting clinic growth, improving operational efficiency, monitoring performance metrics, and ensuring continuity of operations across multiple sites. The Clinical Program Manager serves as a key operational liaison between providers, scheduling teams, departmental leadership, and site operations.

This position also provides direct supervision to designated support staff and serves as operational backup support to departmental leadership for critical scheduling and template functions.

Direct Supervision & Staff Management

Directly supervises:

• Dietetic Technician Registered, DTR

Responsibilities:

• Conduct regular 1:1 meetings and ongoing performance coaching

• Oversee daily workflow expectations and task prioritization

• Monitor productivity, accountability, attendance, and performance

• Complete annual evaluations and goal setting

• Support onboarding and training of new staff (DTR)

• Supports DTR responsibilities, such as triaging referrals when additional coverage is required or during overflow periods

• Address performance concerns and escalate when appropriate

Expectations:

• Maintain staff accountability

• Promote operational efficiency

• Ensure coverage continuity when staffing gaps arise

Clinic Operations Management

Responsible for daily clinic operational oversight for Nutrition, Exercise, and Yoga

services.

Responsibilities:

• Manage clinic closures related to:

  • PTO

  • Meetings

  • Conferences

  • Schedule adjustments

  • Provider call-outs

• Ensure compliance with departmental clinic closure timelines whenever possible

• Coordinate clinic coverage planning

• Minimize disruption to patient scheduling

Expectations:

• Ensure clinics remain operationally efficient

• Reduce unnecessary appointment loss

• Maintain continuity of patient care services

Template Management & Scheduling Oversight

Serves as backup support for leadership in scheduling infrastructure.

Responsibilities:

• Provide backup support to Nichole for:

  • Template building

  • Template modifications

  • Provider schedule builds

  • Epic scheduling updates

  • Clinic closures

• Monitor template accuracy

• Ensure scheduling teams are following template guidelines

• Identify scheduling inefficiencies

Expectations:

• Reduce scheduling errors

• Ensure templates maximize access and provider efficiency

Access Optimization & Slot Utilization

Monitor clinic performance to improve patient access.

Responsibilities:

• Track:

  • Fill rates

  • Slot utilization

  • Schedule utilization

  • Open capacity

  • No-show trends

  • Cancellation trends

• Identify underutilized appointments

• Recommend scheduling adjustments

• Support access improvement strategies

Expectations:

• Improve patient access

• Reduce unused appointment slots

• Support department productivity goals

Reporting & Operational Analytics

Responsible for operational reporting and performance monitoring.

Responsibilities:

• Pull and analyze reports related to:

  • Productivity

  • Completed visits

  • Scheduled visits

  • Fill rates

  • Referral trends

  • Program growth

  • Operational performance metrics

• Prepare leadership summaries

• Identify trends and operational opportunities

Expectations:

• Deliver timely and accurate reports

• Support leadership decision-making with actionable insights

Inventory Management

Oversee supply and inventory needs across assigned service lines, including group exercise classes.

Responsibilities:

• Track inventory levels

• Monitor supply usage trends

• Coordinate ordering needs

• Prevent shortages and over-ordering

• Maintain inventory documentation

Expectations:

• Maintain operational readiness

• Support cost-conscious resource management

Multi-Site Operational Coordination

Support operational consistency across all assigned clinic locations.

Responsibilities:

• Coordinate operational needs across multiple sites

• Address room utilization concerns

• Partner with site leadership when issues arise

• Support service expansion planning

Program Development & Growth Support

Support departmental growth initiatives.

Responsibilities:

• Assist with service expansion efforts

• Support implementation of new programming

• Identify workflow improvements

• Support department strategic initiatives

• Support offerings and expansion of group exercise and yoga therapy classes

Process Improvement & Workflow Development

Continuously improve workflows and operational systems.

Responsibilities:

• Identify operational inefficiencies

• Develop workflow improvements

• Create SOPs/job aids when needed

• Improve communication workflows between teams

Key Success Indicators

Success in this role may include:

• Improved fill rates

• Improved slot utilization

• Reduced scheduling errors

• Timely clinic closure management

• Strong operational reporting

• Effective staff supervision

• Accurate inventory tracking

• Improved patient access

• Strong operational continuity

Leadership Expectations

The Clinical Program Manager is expected to demonstrate:

• Strong organizational skills

• Independent problem-solving

• Operational leadership

• Proactive communication

• Accountability

• Ability to manage multiple priorities

• Strong follow-through

• Appropriate escalation when needed

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

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