Are you passionate about supporting members on their health journey? Do you enjoy staying organized, solving problems, and making a meaningful difference every day? If so, we’d love to have you join the True Rx team!
As a Clinical Care Coordinator, you play a key role in connecting members to the clinical support they need to maximize health and wellness. This role is ideal for someone who thrives in a fast‑paced environment, enjoys working with details, and takes pride in delivering excellent service. Your work directly supports patients, pharmacists, and clinical programs that improve outcomes and experiences.
Work in office: 40% ; Work from home: 60%
What You’ll Do:Care Coordination: Coordinate contacting, enrolling, and scheduling patients for clinical services while ensuring a smooth and supportive experience.
Patient Information Management: Gather, review, and maintain accurate patient information, including medication history and biometric data.
Communication & Triage: Handle incoming calls and communications from patients, prescribers, and partners, triaging needs appropriately.
Clinical Program Support: Assist with clinical program communications, documentation, data tracking, and ongoing process improvements.
Collaboration: Partner with pharmacists, internal teams, and external partners to resolve patient concerns and support clinical initiatives.
Additional Responsibilities: Support inventory coordination, reporting, research requests, and other projects as assigned.
What You Bring:Service-Oriented Mindset: A strong commitment to customer service, quality, and patient support.
Strong Communication Skills: Clear, professional written and verbal communication skills.
Organization & Attention to Detail: Ability to manage multiple priorities while maintaining accuracy and organization.
Adaptability & Teamwork: A willingness to learn, adapt to new processes, and collaborate effectively with a team.
Education & Experience: High school diploma with some college preferred; healthcare, pharmacy, or public health experience is a plus. Familiarity with HIPAA and data entry preferred.
True Rx Health Strategist Benefits:
- Path to Wellness: Health, Vision, & Dental Insurance, Health Savings Account, and Wellness Incentives for a balanced life.
- Financial Fitness: 401k Matching and Employer-Provided Life Insurance to secure your future.
- Work-Life Harmony: Flex Time, Hybrid/Fully Remote Work, Paid Time Off, and 8 Paid Holidays for a well-rounded lifestyle.
Our Story:
We’ve been pharmacy innovators since the Wright Brothers took flight. For more than 120 years, we have been innovating pharmacy solutions and taking care of patients. True Rx Health Strategists is led by a fourth generation of pharmacists. We are family-owned and continue to provide caring service for clients and patients. Our team of pharmacists and strategists delivers proven programs that find maximum savings and minimum disruption by creating a benefits plan that fits the unique needs of clients and patients. Learn more about us here.
Our Mission:
True Rx Health Strategists cultivates health, integrity, innovation, and care to transcend pharmacy benefit solutions for employers and patients.
Learn more about our remarkable team members.
Our Promise:
As a pharmacist-led company, True Rx Health Strategists has an oath to treat members as patients. With our experience as health care providers, we protect companies against waste in health care spending and work hard to improve the health of employees every day. We get to improve lives by treating employees as our patients. Here are a few words from one of those lives.
True Rx Health Strategists hires equally for culture fit and technical skills and experience. If you have the aptitude and attitude, we can help you grow your career through training, mentoring, increasing responsibility, and being around other rock star team members.
True Rx Health Strategists is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- High school diploma with some college preferred
- Healthcare, pharmacy, or public health experience
- Familiarity with HIPAA
What We Do
True Rx Health Strategists is a pharmacy benefits manager for employee benefit brokers and self-insured employers who refuse to accept the health care paradox: spending more on pharmacy benefits while employees get sicker. As Health Strategists, we deliver transparent pricing and proactive, pharmacist-led solutions guided by clinical expertise, not financial incentives. Where traditional PBMs process claims, we solve health problems. Where others use call centers, we put pharmacists directly in touch with patients. Through health innovation, we address America's biggest health challenges including diabetes, obesity, and mental health. Our clinical programs deliver measurable outcomes: 93% of diabetes patients reach their A1C goals, and weight management patients average 6-15% weight loss. We deliver the True Experience through personalized support and exceptional care. Real-time answers from clinicians and account managers who know your employees. Transparent pricing with no hidden fees. A family-owned partner that answers to clients, not shareholders. Five generations of our family have been in pharmacy. We built True Rx to be the kind of partner we'd want if we were responsible for both the health and the costs of the people we serve. An Inc. 5000 Fastest-Growing Private Company, True Rx serves clients nationwide with industry-leading clinical outcomes and transparent pricing. For more information, visit truerx.com.
