ABOUT THIS POSITION
Waystar products combine highly advanced AI technology with deeply clinical functionality and end-users. As a clinical subject matter expert in the CDI functions of provider organizations, you will help make our products a success in the market.The Clinical Product Specialist, CDI role will work within the Product organization and be responsible for ensuring that the complexity of our AI technology is aligned with the clinical perspective and needs of our clients – particularly those related to CDI nurses and and interdisciplinary clinical decision-making – such that Waystar products can achieve our strategic business goals.
You will apply your experience in the healthcare industry to identify and solve complex problems in the revenue cycle process and work on the team managed by the VP, Clinical Product Strategy to create visionary product solutions and best practice processes to solve these problems. As a member of the product team, you will partner with CX, Growth and Marketing teams, to take these products and processes into the healthcare market providing guidance and support with docCDIents and training materials that drive best practice use of Waystar technology.
WHAT YOU'LL DO
Examples of your contributions may include, but may not be limited to:
Gather insights directly from clients/users as well as internal clinical stakeholders, but also extrapolate and generalize to what is applicable across the industry and client-base.
Collaborate with Product Management and User Experience teams to validate workflow and predictive AI/ML models
Provide detailed data and CDI subject matter expertise to inform decisions on complex clinical product topics – such as ML product design, reports and dashboards, CDI, CDI, and Coding workflows
Collaborate with Data Science to improve inputs to models
Conduct and coordinate audits and quality checks of new product capabilities prior to launch
Review samples of AI/ML predictions and provide detailed feedback on the validity & accuracy of the interpretations.
Define best practice workflows and configurations for Iodine products, and evangelize those to clients and end users (CDI nurses, CDI specialists and reviewers).
Act as liaison between product and clinical teams, reflecting consensus from clinical team when providing recommendations and answers
Work with Product Marketing to ensure product value and messaging is relevant for the end user clinical perspective
Proactively monitor clinical and regulatory trends and articulate impact to the industry and Waystar's target markets.
WHAT YOU'LL NEED
BSN required, MSN preferred
At least 5 years of experience in a hospital CDI role with demonstrated progressive growth in roles and responsibilities in CDI leadership and management
Experience in product development or technology innovation, whether developing new products and technologies or configuring and implementing them to improve CDI processes and workflows.
Understanding of overall business goals and needs, and ability to align decisions with company goals and values
Leadership skills to work with individuals outside of your team, such that you can achieve ambitious goals with a team of other clinical SMEs by building consensus
Ability to proactively identify problems, identify solution options, and then quickly narrow down options to prioritize the right action plan that resolves the problem.
Ability to occasionally travel to client sites and the company office to meet with key stakeholders and product users (less than 30% travel).
ABOUT WAYSTAR
Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.
Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter.
WAYSTAR PERKS
- Competitive total rewards (base salary + bonus, if applicable)
- Customizable benefits package (3 medical plans with Health Saving Account company match)
- We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
- Paid parental leave (including maternity + paternity leave)
- Education assistance opportunities and free LinkedIn Learning access
- Free mental health and family planning programs, including adoption assistance and fertility support
- 401(K) program with company match
- Pet insurance
- Employee resource groups
Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Skills Required
- BSN required, MSN preferred
- At least 5 years of experience in a hospital CDI role
- Experience in product development or technology innovation
- Understanding of overall business goals
- Leadership skills to work with individuals outside of your team
- Ability to identify problems and prioritize solutions
Waystar Compensation & Benefits Highlights
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Leave & Time Off Breadth — Time off is described as generous, including PTO, numerous paid holidays, and flexible time off options that support work–life balance. Policies such as volunteer time off and flexible/unlimited PTO for some roles further expand usable leave.
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Healthcare Strength — Benefits include multiple medical plan choices with HSA company matching and access to mental‑health resources. Additional wellness perks and coverage options contribute to a comprehensive healthcare offering.
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Parental & Family Support — Paid parental leave and family‑planning benefits, including adoption and fertility support, are included. These elements are positioned as supportive of different life stages.
Waystar Insights
What We Do
Waystar harnesses the power of agentic AI, generative AI, and advanced automation to drive meaningful outcomes so providers reach peak financial performance and patients receive care with confidence. The Waystar platform is used by more than 1 million providers and supports over 60% of the U.S. patient population - and integrates with all major HIS and practice management systems. The financial and administrative challenges facing healthcare providers are daunting. Waystar’s technology platform simplifies and unifies healthcare payments across the revenue cycle. We empower healthcare organizations to automate manual work, gain insight into processes and performance, and ultimately collect more revenue. At Waystar, we know there’s a better, more efficient way forward. Let’s climb the mountain ahead of us to reach new heights in healthcare.
Why Work With Us
Our Waystar values serve as a compass to center our decisions, inspire action, and promote outstanding performance. We are dedicated to providing a diverse, inclusive workplace and fostering a shared sense of belonging.
Waystar Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
