Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Responsible for managing front desk activities, coordinating patient appointments, and providing excellent customer service to patients and visitors.Primary Responsibilities:
-Greet patients and visitors in a friendly and professional manner, ensuring a positive first impression of the healthcare facility.
-Answer phone calls, respond to inquiries, and provide information about services, appointment availability, and general office policies.
-Schedule and confirm patient appointments, coordinating with healthcare providers and staff to optimize appointment availability.
-Manage patient check-in and check-out processes, ensuring accurate documentation and updating patient information in electronic health records (EHR) systems.
-Collect and process patient payments, co-pays, and insurance information as required.
-Inventory and supply management.
-Other duties as assigned from time to time per business needs of the clinic.
Qualifications
Qualifications:
High School Diploma or equivalent required.
Associate's degree in a health related or management field preferred.
1+ years of experience in a similar administrative role, preferably in a healthcare or medical office setting.
Epic experience preferred.
Additional Knowledge, Skills and Abilities:
- Excellent customer service and interpersonal skills, with the ability to communicate effectively and professionally with patients, staff, and visitors.
- Strong organizational and multitasking abilities, with attention to detail and accuracy.
- Proficiency in using computer systems, electronic health records, and scheduling software.
- Knowledge of medical terminology, insurance processes, and general office procedures in a healthcare setting.
- Ability to handle sensitive and confidential information with professionalism and discretion.
- Strong problem-solving skills and the ability to remain calm and composed in high-pressure situations.
Additional Job Details (if applicable)
Schedule and Work Model:
Full-time, Monday through Friday, standard business hours (8am-4:30pm).
On-site at Newton Wellesley Hospital in Newton, MA.
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$19.37 - $27.71/HourlyGrade
4At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Skills Required
- High school diploma or equivalent
- At least 1 year of experience in a similar administrative role
- Associate degree in a health-related or management field
- Experience with Epic
- Proficiency with computer systems, electronic health records, and scheduling software
- Knowledge of medical terminology, insurance processes, and general healthcare office procedures
- Excellent customer service, communication, organizational, multitasking, and problem-solving skills
- Ability to handle sensitive and confidential information professionally and discreetly
What We Do
Mass General Brigham is an integrated academic health care system, uniting great minds to solve the hardest problems in medicine for our communities and the world. Mass General Brigham connects a full continuum of care across a system of academic medical centers, community and specialty hospitals, a health insurance plan, physician networks, community health centers, home care, and long-term care services. Mass General Brigham is a nonprofit organization that is committed to patient care, research, teaching, and service to the community. In addition, Mass General Brigham is one of the nation’s leading biomedical research organizations and a principal teaching affiliate of Harvard Medical School.
