The Role
Provides telehealth-based clinical support to aged-care customers, including triage, health assessments, clinical reviews, referrals, escalation management, palliative care guidance, and advance care planning. Advises customers, representatives, and contracted providers while supporting clinical quality improvement, risk management, governance, regulatory compliance, and service innovation. Maintains AHPRA registration and continuing professional development requirements.
Summary Generated by Built In
HomeMade, Mable, Leap in! and Mable Direct are entities under the Attain Healthtech Group of companies. While our companies are diverse, three similarities bind us:
1. We exist to create lasting, positive change across the entire care and support sector - impacting more lives, elevating standards and shaping the future of care
2. We believe in technology as an enabler
3. We’re driven by helping customers attain better outcomes
This position is part of the HomeMade team.
About HomeMade
HomeMade is an approved aged care provider dedicated to improving its customers' lives by empowering older people to self-manage their service providers with the assistance of our clinical and customer support teams.
Our transformative technology platform helps thousands of people retain choice and control by allowing them to create unique support plans that meet their specific needs and optimise their funds.
By working at HomeMade, you can play a crucial role in helping older people maintain their independence and live fulfilling lives in their own homes. You’ll be joining a team that is passionate and dedicated to making a meaningful difference in the lives of others.
To find out more, visit https://homemadesupport.com.au/
About the role
You’ll work collaboratively and proactively through telehealth to help customers stay safe and independent at home. You’ll triage clinical concerns with care, confidence, and clarity, providing expert clinical input to guide decisions.
Most importantly, you’ll be part of a forward thinking team reshaping aged care that genuinely values your knowledge and the impact you make every day!
Effectively deliver on all requirements of the Clinical Roster including:
- Manage the clinical Inbox and task list
- Triage the customer health and wellbeing notes for identification of, and response to, deterioration
- Completion of Validated Assessment Tools (VATs)
- Assist the other HomeMade teams via booked sessions to deliver clinical guidance and advice
- Complete referrals for Comprehensive Nursing Assessments (CNAs)
- Complete clinical reviews, formulating recommendations to promote health, safety and wellbeing for our customers, and supporting customers and their representatives to understand the recommendations and to make informed decisions to accept or decline recommendations
- Review and respond to clinical escalations, and to incidents and complaints with a clinical component
- Provide guidance and support to customers and their representatives on palliative care and advance care planning
- Provide subject matter expertise and guidance on HomeMade clinical policies and procedures to contracted service providers
- Uphold delivery of services in accordance with the Aged Care Act and Aged Care Quality Standards
- Participate in, contribute to and implement clinical quality improvement and clinical risk management initiatives, as allocated by the Clinical Manager.
- As directed by the Clinical Manager, provide clinical subject matter expertise and support to wider business.
- Maintain practice alignment with the Clinical Governance Framework at all times
- Maintain AHPRA registration and CPD requirements.
- Work with the Clinical Manager to recognise opportunities for service innovation and take a proactive approach to implementation.
- Promote a culture of best practice and shared knowledge by sharing your deep experience in the home care sector and the broader aged care system.
Your skills and experience:
- AHPRA Registration as a Registered Nurse
- First Aid certification
- Experience in Home and Community Care, ideally with aged care clients
- Strong clinical decision-making and case management skills
- A warm, human approach and genuine passion for empowering others
- Excellent communication and customer service skills
- Bonus points if you know your way around self-managed or consumer-directed care
The values we live by
Put People First 🫶🏼
People and relationships matter most.
Foster Freedom 🪁
Life should be lived in a way that makes sense for you, without unnecessary controls or external restrictions.
Do The Right Thing 💖
Be fair, honest, open, ethical, and transparent.
Be Bold 💡
With a vision to imagine and create a brighter future.
Values we share as part of Attain Healthtech
Break New Ground 🧨
We simplify care with creativity and bold ideas.
Make It Matter💟
We put people at the centre and create impact that improves lives.
Own The Outcome🥇
We aim high, deliver excellence and drive results that last.
Our benefits
Power your career ⚡️
Learn from industry experts, experienced leaders, and on-the-job opportunities.
Access parental leave 👶
Get 14 weeks of paid leave for primary carers and 6 weeks of paid leave for secondary carers plus superannuation.
Work with flexibility 🏠
We’re a hybrid workplace, balancing time in the office with remote work.
Flexi Leave Days 🌴
Get one extra paid leave day per quarter for what makes you happy.
Take a floating public holiday 🫶🏾
Acknowledge a significant day your way with family and friends.
Be rewarded 🏆
Celebrate wins and recognise great performance with an easy and accessible Reward and Recognition program.
We are one
As an organisation, we celebrate our diversity and welcome all people, regardless of their family responsibilities, ethnicity, faith, sexual orientation, or gender identity. Aboriginal and Torres Strait Islander people are encouraged to apply.
If this role has stood out to you but you don’t feel like you ‘tick all the boxes,’ we strongly encourage you to apply nonetheless. We value diversity in experience, and you might just bring something we are looking for to our organisation!
Skills Required
- AHPRA registration as a Registered Nurse
- First Aid certification
- Experience in home and community care, ideally with aged-care clients
- Strong clinical decision-making and case management skills
- Excellent communication and customer service skills
- Knowledge of self-managed or consumer-directed care
Am I A Good Fit?
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The Company
What We Do
Mable is a health-tech platform where people looking for disability and aged care support connect with independent support workers in their community. As one of Australia’s fastest-growing scale-ups, we think big to spearhead change in our sector. We're passionate about inclusivity and giving choice and control back to those who need it. Mable launched in 2014 when co-founder Peter Scutt teamed up with friend and colleague Tony Charara after struggling to find the right home care solution for his parents. Today, Australia’s largest and most diverse community of independent support workers has provided over 13 million hours of support on Mable so everyone can live their kind of independence. #mykindofindependence
