The Role
Provides clinical guidance, account support, training, workshops, troubleshooting, and treatment-planning coaching to Invisalign providers. Partners with sales, marketing, and clinical teams to improve product adoption, customer satisfaction, and treatment quality. Manages clinical relationships, develops educational materials, supports seminars and mentorship programs, reports field insights, and helps dentists pursue Invisalign certification.
Summary Generated by Built In
Job Description: Clinical Liaison Specialist
Join a team that is changing millions of lives.
Transforming smiles, changing lives.
At Align Technology, we believe a great smile can transform a person’s life. We create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible.
Ready to join us?
About this opportunity
The Clinical Liaison Specialist (Contract employee) is responsible for supporting clinical activities, providing in-house and field clinical guidance, and delivering exceptional clinical support to Invisalign Providers.
This role works cross-functionally with sales, marketing, and clinical teams to ensure the highest level of customer satisfaction and professional education.
Key Responsibilities
In this role, you will…
Deliver Results
- Support achievement of monthly, quarterly, and annual clinical plans and sales objectives by partnering with the sales team to visit customers who require intensive clinical support.
- Manage assigned accounts by developing clinical strategies, identifying obstacles to success, and providing expert guidance in case assessment, record taking, ClinCheck usage, troubleshooting, and treatment planning.
- Review the initial ClinChecks of newly trained doctors and provide coaching to enhance treatment quality and confidence.
- Prepare clinical materials and communication to dental professionals, ensuring timely and accurate responses to clinical inquiries.
- Provide regular reporting and feedback to the Clinical and Sales Managers, summarizing customer insights and field updates.
- Collaborate actively with sales and marketing teams to reflect live needs from the field and improve customer engagement.
Drive the Best Outcomes
- Provide product and clinical training to assigned accounts, sales, and marketing teams.
- Deliver appropriate field coaching, clinical workshops, and mentorship programs to improve Invisalign treatment adoption.
- Build strong ethical business relationships to increase product usage and strengthen brand loyalty.
- Stay updated on competitor activities, market trends, and clinical innovations to ensure a competitive advantage.
- Support and coordinate clinical marketing programs such as mentorship and smile programs.
- Support continuous professional education and localized clinical training courses for customers and internal teams.
Clinical team members
- Train the customer(dentist) for the product and related information for using our products
- Develop training materials
- Manage various seminars and the symposium
- Perform customer consulting and handle trouble-shootings
Lock in Key Relationships
- Support engagement activities with certified doctors to maximize case opportunities.
- Approach non-certified doctors to establish interest and initiate Invisalign certification.
- Maintain strong professional relationships with customers to support ongoing clinical excellence and business growth.
Skills, Knowledge & Expertise
In this role, you’ll need…
- Education: Dental Hygienist, or Dental Technician background.
- Experience: Minimum 3-5 years of clinical experience and 1–2 years of corporate or professional training experience preferred.
- Strong orthodontic and digital workflow knowledge.
- Experience in training dentists or orthodontists is highly desirable.
- English: Proficient or excellent written and verbal communication skills preferred.
- Excellent presentation and interpersonal skills.
About Align Technology
Align Technology is a global medical device company that is transforming smiles and changing lives. Our team develops innovative technologies to help dental professionals achieve predictable and effective treatment outcomes. Through AI, digital imaging, biomechanics, and material science, we deliver the Invisalign® system—the world’s most advanced clear aligner—and the iTero® intraoral scanners.
We are the world’s largest manufacturer of custom 3D-printed dental materials, and we are committed to continuous innovation, collaboration, and clinical excellence.
Global Diversity Statement
At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. We embrace diversity, inclusion, and open-mindedness as core values that drive innovation and collaboration. Together, we aim to change millions of lives—one unique smile at a time.
About
Your growth and well-being:At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:Health and well-being programs to keep you thriving in both body and mind.Employee-exclusive discounts on Invisalign products.Learning opportunities through online learning resources and support for your individual development plans.Inclusive, global workplace that fosters collaboration, recognition and belonging.Country and/or role specific details will be shared with you by your recruiter during the interview process. Discover Align:We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.Align’s core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another— ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time. As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.Eager to learn how we embrace our global differences and nurture employee well-being? Explore Align's culture here!Want to discover more about exocad and Cubicure? Click on their names for additional information.
Skills Required
- Dental Hygienist or Dental Technician background
- 3–5 years of clinical experience
- 1–2 years of corporate or professional training experience
- Strong orthodontic and digital workflow knowledge
- Experience training dentists or orthodontists
- Proficient or excellent written and verbal English communication skills
- Excellent presentation and interpersonal skills
Align Technology Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Align Technology and has not been reviewed or approved by Align Technology.
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Healthcare Strength — Health coverage includes medical, dental, vision, life, and both short‑ and long‑term disability, along with AD&D and wellness resources. Select locations add region‑specific programs such as medical coverage and Multisport, reinforcing breadth.
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Strong & Reliable Incentives — A corporate bonus plan outlines performance‑based rewards and eligibility, and compensation is described as competitive in commercial roles. Incentive structures in sales are portrayed as offering strong on‑target earnings potential.
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Retirement Support — Retirement programs feature a 401(k) plan with company contribution mechanisms, profit sharing, and a defined contribution pension plan. These elements emphasize long‑term financial security alongside salary and bonus.
Align Technology Insights
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The Company
What We Do
Twenty years ago, we pioneered the world's first clear aligners. Since then, we have continuously innovated with new products and technologies that are revolutionizing treatments for doctors and their patients. Invisalign clear aligners and the iTero Intraoral scanner help dental professionals achieve the clinical results they expect and deliver effective, advanced dental options to their patients. Helping change millions of lives, one smile at a time. Discover your straight path to a bright future at Align. As a part of our smart, diverse and fast-moving global team, you'll make an impact for the market leader that's moving an industry forward. Want to find out what’s next for us—and for you?
