The Role
Designs and delivers onboarding and ongoing training for clinical support staff, validates competencies, ensures regulatory and audit readiness, manages training materials and tracking, and partners with site leadership to improve workflows and staff performance.
Summary Generated by Built In
About Urology Austin
Position Summary
Reporting to this Position: None
Qualifications
- Registered Nurse (RN) preferred; other clinical credentials can be considered with relevant experience.
- Minimum 5 years of clinical experience in outpatient or specialty care. Urology experience is a plus.
- Experience leading training, education, or clinical workforce development programs required.
- Strong knowledge of clinical workflows, medical documentation, OSHA/HIPAA compliance, and outpatient procedures.
- Familiarity with EHR systems.
- Excellent verbal and written communication, organization, and instructional skills.
- Strong organizational skills with the ability to manage training schedules, track progress, and ensure consistent delivery across sites
- Proficient in Microsoft Office Suite and training development tools.
Essential Job Duties
New Hire Training
- Deliver onboarding programs for new MAs and clinical support staff, including both classroom-style and hands-on training.
- Train clinical staff on:
- Medical terminology and office procedures
- Electronic health record (EHR) workflows and documentation
- Clinical skills such as vital signs, injections, and specimen handling
- Regulatory compliance (e.g., HIPAA, OSHA, infection control)
- Specimen collection, labeling, and Clinitek testing
- Urology-specific workflows, including PTNS
- Partner with site leadership to track onboarding progress and support the Preceptor Program by training and coaching preceptors.
- Conduct regular skills validations, return demonstrations, and competency check-offs.
- Provide refresher training and follow-up education after audits, incidents, or workflow issues.
- Observe staff performance in clinic settings and deliver real-time coaching and feedback.
- Reinforce documentation best practices and support cross-training to increase staffing flexibility.
- Deliver annual training calendar sessions and scheduled refreshers.
- Use established training manuals, job aids, and checklists to guide sessions.
- Ensure training content reflects updated policies and standards.
- Recommend updates to materials based on staff feedback or observed gaps.
- Track onboarding progress, training completions, and competency documentation.
- Report training outcomes and performance feedback to managers.
- Identify and escalate common training needs and trends.
- Ensure audit readiness by validating staff competencies and compliance.
- Continuously refine training processes to improve scalability and effectiveness.
- Additional duties as assigned.
Physical Demands and Work Environment:
Role requires regular computer and communication tasks, occasional lifting up to 20 pounds, and varied vision use. Work is primarily in a clinic setting with moderate noise, frequent interaction, minimal exposure to communicable diseases, and potential time-sensitive stress. Reasonable accommodations may be provided.Urology Austin offers a competitive benefits package to eligible employees. Below are some of the benefits you may receive as an employee at Urology Austin.
- Medical, Dental, and Vision Insurance
- Short & Long Term Disability
- 401(k) with Employer Contributions and Profit Sharing
- Paid Time Off (PTO)
- Group Term Life Insurance
- Health Care & Dependent Care Flexible Spending Accounts
- Health Savings Account
- Employee Assistance Program (EAP)
- Competitive Wages
- Paid Holidays, No Weekends
Skills Required
- Registered Nurse (RN) or other clinical credential
- Minimum 5 years clinical experience in outpatient or specialty care
- Experience leading training, education, or clinical workforce development programs
- Strong knowledge of clinical workflows, medical documentation, OSHA/HIPAA compliance, and outpatient procedures
- Familiarity with EHR systems
- Excellent verbal and written communication, organization, and instructional skills
- Strong organizational skills with ability to manage training schedules, track progress, and ensure consistent delivery across sites
- Proficient in Microsoft Office Suite and training development tools
- Urology experience
- Ability to perform occasional lifting up to 20 pounds and work in clinic settings
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The Company
What We Do
Urology Austin is the largest private urology practice in Central Texas, serving the Austin metro area and surrounding communities. Their mission is to improve lives through expert urologic and cancer care, specializing in the full spectrum of urologic health for men and women. They employ an integrated in-house model, including radiology, pathology, and pharmacy, to deliver specialized, individualized, and comprehensive high-quality care.
