ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.
As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.
As Clinical Associate you would be an integral part of the study team whilst acquiring clinical and corporate knowledge of clinical trial conduct.
What you will do:
Provide operational support to study teams and clinical sites by coordinating and overseeing payment-related activities throughout the clinical trial lifecycle.
Responsibilities include tracking site payments, reviewing invoices and supporting documentation, ensuring compliance with contractual payment terms, managing payment queries, and collaborating with internal stakeholders to resolve issues and prevent delays.
Maintain accurate payment records, monitor payment performance metrics, support financial reconciliation activities, and contribute to the successful closeout of studies by ensuring all investigator and site payments are processed, documented, and completed in accordance with applicable procedures and timelines.
You will need:
Bachelor’s degree preferred in a scientific/medical discipline or equivalent experience.
An understanding of Pharmaceutical industry process with previous exposure to medical terminology and GCPs is preferred.
Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Outlook.
Excellent attention to detail and organizational skills, with the ability to accurately review, track, and maintain payment-related documentation and records.
Customer service mindset, with a proactive and collaborative approach to supporting sites and internal stakeholders.
You will possess good written and verbal communication in English
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Employment with ICON is contingent upon having the legal right to work in the country where the role is based.
Rewards & Benefits
ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.
Benefits may include:
- Competitive base salary and performance related incentives
- Health and wellbeing programmes including medical, dental, and vision coverage where applicable
- Retirement and pension plans
- Life assurance and disability coverage
- Employee assistance programmes and wellbeing resources
- Learning and development opportunities through structured training and career pathways
Benefits may vary depending on role and location.
Visit our careers site to read more about the benefits ICON offers.
Inclusion and Accessibility
ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.
If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.
Are you a current ICON Employee? Please click here to apply
Skills Required
- Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Outlook
- Excellent attention to detail and organizational skills for reviewing, tracking, and maintaining payment documentation and records
- Customer service mindset with a proactive and collaborative approach
- Good written and verbal communication in English
- Legal right to work in Mexico
- Bachelor's degree in a scientific or medical discipline, or equivalent experience
- Understanding of pharmaceutical industry processes, medical terminology, and Good Clinical Practice
ICON plc Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ICON plc and has not been reviewed or approved by ICON plc.
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Healthcare Strength — Benefits are described as comprehensive, with medical coverage and wellness initiatives highlighted. Larger sites are also associated with added wellness supports such as onsite fitness options and access to an employee assistance program.
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Leave & Time Off Breadth — Time-off and flexibility provisions are positioned as a meaningful part of the total package, including vacation/annual leave and flexible work scheduling. Flexibility is sometimes cited as helping offset long hours in certain roles.
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Retirement Support — Retirement and savings support is presented as a core component of the benefits package, including offerings such as pension arrangements in some locations and a U.S. 401(k) plan with company match. Financial planning resources are also emphasized as part of broader security benefits.
ICON plc Insights
What We Do
Since our foundation in Dublin, Ireland in 1990, our mission has been to help our clients to accelerate the development of drugs and devices that save lives and improve quality of life. We do this by delivering best in class information, solutions and performance, with an unyielding focus on quality at all times. We offer a full range of consulting, development and commercialisation services from a global network of offices in 53 countries. We focus our innovation on the factors that are critical to our clients – reducing time to market, reducing cost, and increasing quality – and our global team of experts has extensive experience in a broad range of therapeutic areas.
