Successfully leads initiatives and projects with other staff. Subject matter expert in assigned applications and works to develop a breadth of knowledge across applications. Develops, implements, and presents educational programs for end users. Responsibilities include mid complexity issues; acting as the liaison between customer and support staff to resolve issues; understanding and adhering to service provider/customer chain of accountability that ultimately leads to the patient. This position must be highly responsive to customers and show an aptitude for the translation of customer requirements into feasible options within the application. Duties also include planning and implementing technology learning programs, and assessing users during technology learning programs for successful competence. Works under general supervision.
Experience with Epic Orders is strongly preferred.
Licensure/Certification Qualifications:Educational Requirements:
- Bachelor’s degree in Information Services, Business, Healthcare or related field of study plus 2 years of experience in Information Services, Business Services, Healthcare or related field
OR
- Associates degree and 4 years of experience in Information Services, Business Services or Healthcare.
OR
- 6 years of experience in Information Services, Business Services or Healthcare
Preferred Qualifications:
- Certification in Epic applications preferred
- Epic Inpatient Orders and Order Transmittal certification preferred
Possible Remote/Hybrid Option:
RemoteShift Rotation:Day Rotation (United States of America)Shift Start Time:8:00 AMShift End Time:4:30 PMWeekends:Holidays:NoCall Obligation:YesUnion:Union Posting Deadline:Compensation Range:
$66,539.20 - $99,819.20Employee Benefits at Essentia Health: At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at (218) 576-0000.Skills Required
- Bachelor's degree in Information Services, Business, Healthcare, or a related field plus 2 years of relevant experience
- Associate degree plus 4 years of experience in Information Services, Business Services, Healthcare, or a related field
- 6 years of experience in Information Services, Business Services, or Healthcare
- Experience with Epic Orders
- Certification in Epic applications
- Epic Inpatient Orders and Order Transmittal certification
What We Do
Essentia Health is an integrated health system serving patients in Minnesota, Wisconsin, and North Dakota. Headquartered in Duluth, Minnesota, Essentia Health combines the strengths and talents of more than 15,000 employees, including more than 2,200 physicians and advanced practitioners, who serve our patients and communities through the mission of being called to make a healthy difference in people’s lives. Essentia Health, which includes many Catholic facilities, is guided by the values of Quality, Hospitality, Respect, Joy, Justice, Stewardship, and Teamwork. The organization lives out its mission by having a patient-centered focus at 14 hospitals, 78 clinics, six long-term care facilities, six assisted living and independent living facilities, six ambulance services, 24 retail pharmacies, and one research institute
