Description
The Clinical Applications Manager leads the team, processes, and technology that support Georgia Urology's clinical application portfolio. This position is responsible for supervising Clinical Application Analysts, overseeing application support and optimization, managing vendor relationships, and driving process improvements that enhance clinical workflows and operational efficiency.
The Clinical Applications Manager partners with clinical, operational, and IT leaders to ensure applications are effectively implemented, maintained, and aligned with organizational goals. This role oversees the lifecycle of clinical applications, including planning, implementation, support, training, upgrades, and ongoing optimization.
The Clinical Applications Manager is responsible for Georgia Urology's clinical technology portfolio, including but not limited to NextGen (EMR, PM, Portal, Mobile), Phreesia, PACS, LIS, laboratory interfaces, Dispensary, Radix/Dash, Mirth, and other integrated healthcare technologies.
Requirements
Essential Duties & Responsibilities
- Manage and support the Clinical Applications team, including workload prioritization, coaching, performance management, and professional development.
- Lead the implementation, optimization, support, and ongoing management of clinical applications, ensuring alignment with organizational and operational needs.
- Assess clinical, administrative, and financial workflows to identify opportunities for process improvement, technology enhancements, and increased user adoption.
- Oversee application support processes, including issue resolution, vendor management, upgrades, enhancements, and system performance monitoring.
- Partner with clinical, operational, and IT leaders to prioritize initiatives, improve workflows, and maximize the value of clinical technology investments.
- Develop and maintain application documentation, workflows, policies, procedures, training materials, and best practices.
- Coordinate user training, audits, go-live activities, post-implementation support, and retraining efforts as needed.
- Support data integrity, reporting, and system configuration activities within NextGen and other clinical applications.
- Stay current on healthcare technology trends, regulatory requirements, and industry best practices to ensure applications remain compliant and effective.
Education/Experience
- Bachelor's degree in Information Systems, Healthcare Administration, Computer Science, Business, or related field required.
- Master's degree preferred.
- Minimum five (5) years of healthcare technology, clinical applications, or healthcare information systems experience.
- Minimum two (2) years of leadership, supervisory, project leadership, or people management experience.
- Experience managing enterprise clinical applications, electronic medical records, or healthcare technology platforms.
- NextGen EMR/PM administration experience strongly preferred.
- Experience leading teams, projects, process improvement initiatives, and vendor relationships.
- Advanced proficiency with Microsoft Office applications.
- Valid Georgia driver's license and reliable transportation required.
Skills and Abilities
- Strong project management and organizational skills.
- Ability to manage multiple priorities and complex initiatives simultaneously.
- Strong analytical and problem-solving abilities.
- Excellent verbal, written, presentation, and interpersonal communication skills.
- Ability to influence stakeholders across all levels of the organization, including providers and senior leadership.
- Strong understanding of healthcare operations, clinical workflows, and healthcare technology systems.
- Ability to translate business needs into technology solutions and technology concepts into operational workflows.
- Strong vendor management and relationship-building skills.
- Commitment to continuous process improvement and customer service excellence.
Work Environment: Normal office environment with minimal physical demands.
Disclaimer: This job description is not intended to be all-inclusive; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time, as business requirements dictate. It is mutually agreed that this job description does not constitute a written or implied contract of employment.
Georgia Urology is an Equal Opportunity Employer and provides a Drug-Free Workplace.
Skills Required
- In-depth knowledge of healthcare applications and related technology
- Ability to analyze clinical workflows and assess clinical application use
- Ability to translate operational requirements into training curricula and documentation
- Experience providing application training, go-live support, and post-implementation support
- Experience managing clinical application vendor support issues
- Knowledge of regulatory topics affecting clinical application software
- Ability to manage a clinical application team
What We Do
Georgia Urology is the largest urology practice in Atlanta and the Southeast, providing comprehensive urologic care with a focus on patient care and achieving the best outcomes.
