Clinical Adminstrative Support Staff

We are seeking a self-motivated, highly organized individual to join our team in a full-time capacity. The ideal candidate will possess excellent communication and writing skills and demonstrate a strong commitment to teamwork, problem-solving, and maintaining a positive, professional work environment. This position requires an individual who can effectively support the clinical team on a day-to-day basis by performing administrative and operational tasks that can be safely completed without an extensive clinical background. The Clinical Administrative Support Staff member will function as an integral part of the team and work under the supervision of the agency’s clinical leadership. This role is dynamic and fast-paced, requiring flexibility, initiative, and the ability to manage a wide range of responsibilities. The number and variety of tasks associated with this position are extensive and may evolve based on the needs of the agency and clinical team.

Abilities Required:

• Ability to enter data into the computer, review documentation as per company policies. 
• Capacity to communicate effectively orally and in writing.  
• High level of organizational, communication and interpersonal skills  
• Internal sense of urgency and initiative that promotes creative thinking and solutions. 
• Demonstrated skill in anticipating and responding effectively to shifting priorities. 
• Successful working both independently and collaboratively  
• Commitment to professional conduct in all situations  
• Discretion in protecting confidential information including clients and staff. 
• Conscientious attention to detail; strong proofreading and editing skills required. 
• Ability to learn and use the Agency electronic systems independently with minimal  supervision.  
• Proven capacity to work as part of a multicultural workforce, demonstrating sensitivity  and competency in working with individuals and groups of diverse cultural,  socioeconomic, and lifestyle backgrounds.  
• Ability to work as a team and respect for individuals having supervision over them. 
• Ability to understand that at times it may take an apology to a client to maintain professionalism and continuity of care.  
• Ability to work with elderly and disabled and always strives to ensure excellence.

Duties and Responsibilities include but are not limited to:  

• Update and monitor Plan of Care (POC) to ensure that physician signatures are within the  recommended time frame of 30 days. 
• Maintain communication with clients and physicians as needed to ensure that each Plan of  Care signed by a physician is within the required 30 days.  
• Communicates directly to the the DON or designated clinician on regular basis for POC's  approaching 21 days without a signature from the primary care physician.  
• Assisting in faxing or emailing plan of care and completing daily tracking form  • Receive RN monthly, recertification, admission notes, 60 days summaries and submitting  the information to a designated clinical staff.  
• Maintain a comfortable, orderly, safe, and clean environment for clients and staff.  • Must be able to communicate effectively with the clinical team and provide daily updates  on any outstanding POC and other issues that are reported by clients, physician office or  the home health aide. 
• Perform other administrative tasks such as answering telephones and transferring to other  HHA personnel.  
• Incident report entered into the electronic medical records within 24 hours of first hearing  of the incident,  
• Assisting on reporting incidents is limited to hospitalization,  
• +R visits and other minor incidents as directed by the Administrator from time to time. 
• With clinical supervision, follow up with incidences involving reported covid-19 infections  and follow Agency protocol currently in place.  
• Other Administrative tasks as prioritized by the HHA clinical department.  

• Valid CPR Card  
• Annual Physical and PPD required.  
• Police Clearance  
• Excellent oral, telephone and written communication skills  
• Good organizational/interpersonal skills and attention to details  
• Ability to function independently, as well as to integrate in teamwork. 
• Ability to maintain confidentiality of client's information (HIPAA)  
• Strong computer skills and knowledge of data entry software(s).
  • Knowledge of Microsoft  ACCESS, EXCEL and WORD preferred.  
• At least High School Diploma but College Degree preferred.  
• Ability to perform daily duties according to 1\1BI-HHA policies and procedures