The Role
Supervise and support front-office clinic operations across multiple locations: staff scheduling, workflow monitoring, EMR and registration processes, training/coaching, issue resolution, inventory oversight, and cross-department collaboration to ensure efficient, compliant, patient-centered care.
Summary Generated by Built In
This is a remote position.
Department: 1500 – OPERATIONS
Reports To: Director of Clinics
Employment Type: Full-Time, Hybrid - On-Site Clinic(s) and Remote Work – Travel Required
Reports To: Director of Clinics
Employment Type: Full-Time, Hybrid - On-Site Clinic(s) and Remote Work – Travel Required
Position Summary
We are seeking motivated Clinic Supervisor to oversee daily clinic operations and support a high-performing, patient-centered team at multiple clinic locations. This position provides leadership to front-office staff, coordinates clinic workflow, supports providers, and ensures efficient, accurate, and compliant operations.
The Clinic Supervisor will serve as a key resource for employees and will work closely with providers, Revenue Cycle, and other departments to promote excellent patient service and effective clinic operations.
Key ResponsibilitiesThe Clinic Supervisor will serve as a key resource for employees and will work closely with providers, Revenue Cycle, and other departments to promote excellent patient service and effective clinic operations.
- Lead, coach, mentor, and develop clinic staff while promoting a positive and accountable team environment.
- Oversee daily clinic workflow, staffing, scheduling, and front-office operations.
- Create employee schedules based on provider schedules, patient volume, staffing needs, and operational requirements.
- Monitor workflow and address issues that affect patient flow, wait times, productivity, or service.
- Provide guidance, training, and performance feedback to employees.
- Address employee performance concerns and assist with personnel matters in partnership with the Director of Clinics.
- Support patient registration, scheduling, check-in/check-out, insurance verification, collections, authorizations, medical records, and EMR processes.
- Promote effective communication and collaboration between clinic staff, providers, Revenue Cycle, and other departments.
- Resolve patient concerns professionally and support a high-quality patient experience.
- Monitor inventory, supplies, equipment maintenance, and other clinic resources.
- Ensure policies, procedures, and regulatory requirements are followed.
- Identify recurring operational issues and recommend process improvements.
- Support satellite locations as needed.
- Perform other duties as assigned.
The ideal candidate will demonstrate:
- Medical office or healthcare experience.
- Previous supervisory or leadership experience preferred.
- Strong communication, organizational, and problem-solving skills.
- Excellent customer service and patient-centered approach.
- Ability to manage competing priorities in a fast-paced environment.
- Strong judgment, professionalism, and emotional intelligence.
- Ability to coach employees, address performance concerns, and hold staff accountable.
- Proficiency with Microsoft Word, Excel, Outlook, Teams, and EMR systems.
- Ability to collaborate effectively with providers, employees, Revenue Cycle, and leadership.
- Commitment to integrity, teamwork, accountability, and excellence.
SAMGI is an equal opportunity employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Requirements
Required: High School Diploma or GED and Prior 4+ years of healthcare clinic/outpatient experience – non supervisorial and 0 to 2 years supervisorial experience.
Skills Required
- High School Diploma or GED
- 4+ years healthcare clinic/outpatient experience
- 0-2 years supervisorial (leadership) experience
- Previous supervisory or leadership experience
- Proficiency with Microsoft Word, Excel, Outlook, Teams, and EMR systems
- Strong communication, organizational, and problem-solving skills
- Excellent customer service and patient-centered approach
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The Company
What We Do
Founded by surgeons in 1996, SAMGI builds and manages full acute care teams for hospitals nationwide. The company provides board-certified surgeons, healthcare providers, and medical directors for in-house trauma, acute care, orthopedic, neurosurgery, urology, GI, vascular, and general surgery services. It also helps hospitals implement emergency services and protocols while improving hospital workflow, efficiency, and patient outcomes.
