Clinic Manager

The Clinic Manager is responsible for the direct oversight and successful implementation, maintenance, and expansion of high-quality patient care services in a highly efficient and financially productive manner at the clinic(s) they manage. The Clinic Manager is expected to ensure all the organization’s goals, objectives, needs, and expectations are met and is responsible for the success of the clinic business operations. 

Schedule:

• Flexible, must be available at all hours including evenings and weekends.

• Achieve financially successful and net revenue positive overseen clinic(s).
• Meet or Outperform overseen clinic(s)’ business, productivity and financial goals.
• Meet or Outperform overseen clinic(s)’ revenue and expenditure budget targets.
• Meet or Outperform target provider productivity goals.
• Responsible for all aspects of clinic(s) operations logistics and infrastructure.
• Responsible for the immediate and successful remedying any productivity or financial shortfalls.
• Successfully implement and expand all Relevant Designated scope of patient care services which may include but is not limited to Medical, Mental Health, Ob/Gyn, Endocrinology, Dental, Optometry, & Nutrition.
• Ensure patients have optimized access to quality care and services with target low telephonic wait times, short next available appointments, low waiting room times & low patient processing times.
• Responsible for the implementation and maintaining active status of all payor programs.
• Responsible for the licensing and certification of overseen clinic site(s) and programs.
• Must be physically present on site  or have administration approved designated management during business hours.
• Must be accessible afterhours via telephone and available to be present on site to directly manage urgent or emergency situations (including power failures, vaccine transfers, etc.).
• Ensure that all operations strategic goals, objectives, and needs are met.
• Management of all clinic site staff including training, development, recruitment, credentialing, privileging, staff alignment, job duty adherence, performance assessment and disciplinary management.
• Resolve and prevent any issues which restrict, obstruct, or negatively impact clinic operations, its goals or its objectives.

• Meet or Outperform Quality Management goals including: Quality Improvement goals, Quality Assurance preventative and corrective actions, Utilization Management goals, and Credentialing & Privileging compliance.

• Review and approve all Operations related business, financial, productivity, efficiency, quality, and utilization reports.
• Responsible for the facility management of overseen clinic(s).
• Responsible for maintaining and enforcing clinic audit and regulatory compliance for governmental agencies, health plans and payor programs and for achieving high audit scores.

• Must be aware of new and upcoming changes affecting clinic operations.
• Initiate, develop, participate, and expand in productive collaborative strategic partnerships.
• Must have detailed working knowledge of all relevant policies & procedures and the NECC Employee Handbook.
• Perform other duties as assigned by the Operations Manager.

Minimum Requirements
• Experience in clinic business management, clinic financial management, clinic operations, and clinic facility management.
• Knowledge of payor programs which include, but not limited to Medi-cal, Medicare, MHLA, CHDP, CPSP, and Family PACT.
• Microsoft Office/Word/Excel/Outlook.
• Excellent Communication Skills.
• Excellent Customer Service Skills.
• English (Required)
• Ability to work independently and as a team player
• Reliable transportation.
• Must be able to travel from facility to facility. • This position requires 10 % travel outside the local area.

Required Education/Experience and/or Licensure/Certification
• Medical Assistant Diploma or Higher
• Minimum of two years of experience in clinic operations or healthcare experience
• Valid State Identification

Physical Requirements and Working Conditions
• OSHA Category 3 – Involves no regular exposure to blood, body fluids, or tissues, and tasks that involve exposure to blood, body fluids, or tissues are not a condition of employment.
• The work is majority of the time sedentary in nature.
• The employee is regularly required to communicate, frequently required to use repetitive motions, move, remain stationary, regularly push, pull and lift up to 20 pounds and occasionally push, pull and lift up to 40 pounds.
• Must possess mobility to work in a standard office/clinic setting (in some cases both settings) and to use standard office/clinic equipment, including a computer, stamina to maintain attention to detail despite interruptions, read printed materials and use a computer, and communicate in person and over the telephone.