Client Technology Support Specialist

AmericanAg®, a global provider of diversified reinsurance services, is looking for a Client Technology Support Specialist to work out of our office in Schaumburg, Illinois. This is a hybrid position working in the office three days a week.  

The Client Technology Support Specialist is the main point of contact for our key clients and is responsible for supporting our clients with technical issues, troubleshooting software and hardware problems, while providing exceptional client service. This role will also be actively involved in broader internal IT and enterprise initiatives, such as IT security and operations.     

The Client Technology Support Specialist will:   

• Serve as primary point of contact and resource for our key clients, responding to client inquiries, resolving complex technical issues, and escalating when necessary 
• Provide VIP support to Executive-level customers  
• Provide end-user technical support for hardware and software 
• Develop and maintain strong relationships with clients and internal teams  
• Create, resolve, escalate, and close Help Desk tickets  
• Work closely with internal teams to ensure smooth operations and process improvements 
• Document resolutions, processes, and tasks from start to finish 

 Qualifications:  

• Bachelor’s degree or equivalent experience
• 5+ years of experience troubleshooting and resolving hardware and software problems  
• Strong communication/interpersonal and collaboration skills to effectively build and maintain positive relationships 
• Advanced working knowledge supporting end-user technologies (laptops, phones, software, and peripherals) 
• A strong sense of ownership along with the ability to work independently on multiple projects, to ensure client needs are fulfilled in a timely manner 
• Ability to resolve complex inquiries, provide timely solutions, and troubleshoot technical issues 
• Ability to prioritize efficiently and respond with the appropriate amount of urgency to user problems  
• A+, ISC2 CC, or other applicable certifications preferred  

We do not sponsor employment visas and are unable to take over an employment visa from another employer. Applicants must be authorized to work in the U.S. for ANY employer without the need for employment visa sponsorship. 

The expected starting salary range for this position is between $80,000 and $95,000. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. This position is also eligible for an annual bonus.   

Who We Are 

Since 1948, AmericanAg® has provided reinsurance services that promote the financial strength and success of its clients. We are a direct provider of reinsurance to the Farm Bureau® insurance companies and also participate in assumed U.S. and international reinsurance programs through the broker marketplace. Learn more at aaic.com 

Reasons to Consider AmericanAg® 

At AmericanAg®, you’ll work alongside a diverse team of highly educated and experienced professionals. We foster a dynamic culture where innovative ideas are championed and brought to life and where employees are appreciated, engaged, and encouraged to reach their full potential. 

AmericanAg® offers a competitive benefits package for employees and eligible dependents that includes medical, dental, vision, life, and disability insurance; company-funded cash balance retirement plan and 401(k) retirement plan; Flexible Spending and Health Savings Accounts; paid holidays, vacation, and sick time; Paid Parental Leave, Employee Assistance Program; and other benefits. Click here to learn more.