The Role
Provide administrative support in post-completion conveyancing: complete Land Registry registrations, handle requisitions, liaise with clients, lenders and solicitors, process incoming correspondence (post/email/phone), meet KPIs, and support conveyancers and wider Background Team through cross-training.
Summary Generated by Built In
We are looking for a Client Support Assistant to join the team!
This is a pivotal role in the company, working in the Post Completion section of our Client Support Team, where you will provide exceptional service to our clients and provide assistance to our team of conveyancers.
This largely administrative role is a vital part of our post completion conveyancing process with key responsibilities to include the completion of registrations, dealing with all Land Registry processes and requisitions. This will require liaison with clients, lenders, solicitors, and colleagues in regard to all Post Completion matters ensuring that all incoming correspondence into the department either by post, email or telephone is efficiently processed in line with agreed standards and KPIs.
You will be provided with training for the role in addition to further training for processes assigned to the wider Background Team to enable you to move between different areas of the department to fulfil business needs.
This is a pivotal role in the company, working in the Post Completion section of our Client Support Team, where you will provide exceptional service to our clients and provide assistance to our team of conveyancers.
This largely administrative role is a vital part of our post completion conveyancing process with key responsibilities to include the completion of registrations, dealing with all Land Registry processes and requisitions. This will require liaison with clients, lenders, solicitors, and colleagues in regard to all Post Completion matters ensuring that all incoming correspondence into the department either by post, email or telephone is efficiently processed in line with agreed standards and KPIs.
You will be provided with training for the role in addition to further training for processes assigned to the wider Background Team to enable you to move between different areas of the department to fulfil business needs.
The Individual
The ideal candidate will have demonstrable values and ethics that mirror our own culture values and to be successful in the recruitment process you will need to evidence the following in your CV:
- A minimum of two years administrative experience, ideally gained within the conveyancing or post completion environment.
- Demonstrable experience in providing exceptional client service, ideally over the telephone.
- Strong administrative skills, with the ability to multi-task whilst maintaining attention to detail.
- How you have successfully worked as part of a team.
- Your ability to use standard software including Microsoft Office and Google with the willingness to learn how to successfully use Customer Management Systems
- Experience of working in a target focused environment demonstrating your ability to achieve personal and department performance-related targets.
Company Benefits
Our commitment to our staff to provide a supportive, empowering and rewarding workplace is key to our core mission at Convey Law.
We offer a vast array of benefits for our staff and continue to enhance our benefits package to be the most comprehensive, supportive and engaging benefits package for our team, key features include:
We offer a vast array of benefits for our staff and continue to enhance our benefits package to be the most comprehensive, supportive and engaging benefits package for our team, key features include:
- Monthly and annually performance bonus
- 25-30 day annual leave (depending on length of service) + Bank Holidays
- Additional day annual leave to celebrate your birthday
- Additional day following 100% attendance in previous year
- Option to purchase up to 5 days leave
- Enhanced maternity and paternity leave
- Company Sick Pay
- Discounted Gym Membership
- Subsidised Conveyancing
- Employee Assistance Scheme which includes counselling sessions
- Well being programmes
About
We're an innovative, specialist and award-winning conveyancing practice on a mission to transform the home-moving experience. Our dream is to deliver a revolutionary conveyancing journey for every client while supporting each other to grow, succeed and enjoy the journey along the way.Our success is powered by exceptional people who strive to be the best version of themselves and live our core values every day: Service, Kaizen, Belonging, Tribe, Giving and Fun.For more than two decades, we've been recognised as one of the UK's leading conveyancing firms, winning national awards for Service, Innovation, Wellbeing and Training. We've also been proudly recognised as an Outstanding Company by Best Companies, ranking 4th Best Company in Wales, 4th in the UK Law Industry, 16th in the UK's Top 100 Companies to Work For While we're passionate about high performance, we believe great workplaces should be enjoyable too. From collaborative training days and team-building events to charity fundraising and celebrating success together, we've built a culture where people genuinely enjoy coming to work.
Skills Required
- Minimum of two years administrative experience
- Experience within conveyancing or post completion environment
- Demonstrable exceptional client service experience, ideally telephone-based
- Strong administrative skills with ability to multi-task and maintain attention to detail
- Experience working as part of a team
- Ability to use Microsoft Office and Google (Google Workspace) and willingness to learn Customer Management Systems
- Experience of working in a target-focused environment and achieving performance-related targets
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The Company
What We Do
Convey Law is one of the largest specialist conveyancing legal practices in the UK. The company provides a bespoke, personal conveyancing service tailored to individual client needs. By leveraging state-of-the-art technology, Convey Law aims to improve efficiency and enhance the client experience. They are fully regulated by the Council for Licensed Conveyancers and are committed to delivering professional, transparent, and highly efficient legal services for property transactions.
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