Client Support Specialist I #1651

Job Summary

Step into the forefront of customer service excellence as a Client Support Specialist I, where you'll tackle challenges head-on, deliver solutions with precision, and ensure every client interaction leaves a lasting positive impact. As a Client Support Specialist I, you will serve as our frontline in resolving customer issues and addressing inquiries. Your responsibilities include responding to incoming communications from clients, documenting interactions in our case management systems, and updating clients on ongoing resolutions. You will directly resolve client inquiries using established methods and escalate to other departments when necessary. Additionally, you will provide valuable input to improve processes and contribute to enhancing the overall customer support experience.

Responsibilities

-Coordinate with internal departments to ensure timely resolution of client issues, maintaining communication until resolution.

-Use basic direction and discretion to handle inquiries from systems and make decisions to resolve customer issues.

-Assist in developing support delivery strategy, escalation procedures, and training processes.

-Provide information about products and services, answer questions, and resolve problems for clients.

-Complete tasks supporting procedure implementation and departmental clerical support.

-Organize account chains and provide administrative support as needed.

Qualifications: Knowledge, Skills, and Abilities

-Ability to effectively resolve customer inquiries and issues in a professional and courteous manner.

-Strong verbal and written communication skills to interact clearly and effectively with clients and internal teams.

-Capability to analyze problems, identify root causes, and implement effective solutions.

-Comfortable using relevant software and systems to handle client interactions and document case details accurately.

-Ability to work collaboratively with internal departments to resolve client issues and achieve positive outcomes.

-Strong organizational skills to manage multiple tasks efficiently and prioritize workload effectively.

-Prior education or career experience preferably in SaaS, FinTech or Financial services.

-Familiarity with XML, JSON, and/or Azure is a plus.

MeridianLink has a wonderful culture where people value the work they do and appreciate each other for their contributions. We develop our employees so they can grow professionally by preferring to promote from within. We have an open-door policy with direct access to executives; we want to hear your ideas and what you think. Our company believes that to be productive in the long term, we must have a genuine work-life balance. We understand that employees have families and full lives outside of the office. To that end, we honor their personal commitments.

MeridianLink is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, age, national origin, disability, or any other characteristic protected by applicable law.

MeridianLink runs a comprehensive background check, credit check, and drug test as part of our offer process.

Salary range of $44,000 - $62,200. [It is not typical for offers to be made at or near the top of the range.] The actual salary will be determined based on experience and other job-related factors permitted by law including geographical location.

MeridianLink offers:

Insurance coverage (medical, dental, vision, life, and disability)

Robust paid time off

Paid holidays

401(k) plan with company match

Remote work

All compensation and benefits are subject to the terms and conditions of the underlying plans or programs, as applicable and as may be amended, terminated, or superseded from time to time.

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