Client Support Specialist (47542)

The Client Support Specialist is responsible for developing new leads, communicating with customers and vendors, understating their needs and ensuring a smooth sales process. The Client Support Specialist must be comfortable making dozens of calls per day, working with channel partners, generating interest, qualifying prospects, and closing sales.

ESSENTIAL DUTIES

• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
• Understand customer needs and requirements.
• Route qualified opportunities to the appropriate sales executives for further development and closure.
• Research accounts, identify key players and generate interest.
• Customer retention focused through a proactive touch model
• Partner with Marketing to support lead and demand generation
• Partner with Outside Sales to support large customers and lead generation
• Partner with Customer Experience to support quote conversion.
• Responsible for warehouse inventory management including frequent counts, reordering and maintaining of adequate inventory levels.
• Check-in incoming freight and parcel truck deliveries.
• Pull and pack parts/orders per customer request.
• Daily work in ERP system generating quotes, purchase orders, and customer orders to include follow up calls and electronic communications with vendors and customers.
• Generation of shipping labels for various carriers.

REQUIRED SKILLS/ABILITIES

• High School Diploma or beyond
• 1+ years of sales, sales development, and/or account management experience
• Microsoft Office proficiency (including Outlook, Excel, etc.), ERP Systems, CRM Knowledge
• Comfortable working fluidly across personal and digital communications channels
• 2+ years of customer success or customer service experience
• Knowledge of fluid power system
• Knowledge of the MRO (maintenance, repair, and operations) industry
• Ability to multitask, prioritize responsibilities, and effectively manage time in a fast-paced environment.
• Strong phone presence
• Excellent verbal and written communication skills
• Strong listening and presentation skills
• Strong organization skills

BENEFITS

Along with competitive compensation and career advancement opportunities, we offer a comprehensive total rewards package. Qualifying employees receive:

• Medical, dental, and vision coverage.
• Company paid life and AD&D coverage.
• Company paid short- and long-term disability coverage.
• Voluntary benefit products.
• 401(k) retirement savings plan with a generous company match.
• Generous PTO allowances and paid holidays. 
• Tuition reimbursement.
• Parental Leave

Who we are:

Motion & Control Enterprises (MCE) provides custom, innovative solutions for automation, engineered systems, fluid power, compressed air, flow control, lubrication, and instrumentation challenges.

Motion & Control Enterprise, LLC. is an Equal Opportunity Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.

The salary for this position is
Min $20.00/HR - Max $27.00/HR

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan.