The Role
Manage and process student applications to admissions standards and SLAs; communicate with students, agents, and regional teams; conduct and record interviews; build stakeholder relationships to support recruitment targets; prioritize workload, solve problems, and ensure compliance and accurate recordkeeping.
Summary Generated by Built In
Job purpose
To manage and process student applications efficiently and accurately in line with institutional admissions requirements and service level agreements. The role ensures timely communication with students, agents, and regional teams, conducts student interviews where required, and builds strong working relationships with internal and external stakeholders to support recruitment targets while maintaining high standards of service and compliance.
To manage and process student applications efficiently and accurately in line with institutional admissions requirements and service level agreements. The role ensures timely communication with students, agents, and regional teams, conducts student interviews where required, and builds strong working relationships with internal and external stakeholders to support recruitment targets while maintaining high standards of service and compliance.
Main Duties and Responsibilities
- Student applications are responded to in line with defined service level agreements
- Applications are assessed accurately and in accordance with the latest admissions requirements
- Agents, students and regional teams are updated and kept abreast of developments at all times
- Student interviews are carried out, recorded and communicated accurately
- Sustainable and productive working relationships are developed with regional teams, the pathway College, University Partners and agents to ensure that targets are achieved
- Self-driven with an ability to organize one's own workload and multitask
- Ability to work under pressure and meet deadlines
- Ability to take ownership, solve problem and make quick yet responsible decisions
Person Specifications
Education / Qualifications
- Educated to Degree level or equivalent
Knowledge & Experience
- Min 1 yrs experience in Customer support handling.
- Excel /Microsoft knowledge.
- Excellent Communication Skills
Skills & Abilities
- Ability to work well under pressure in a fast-paced target driven, service focused environment
- The ability to communicate clearly and professionally in both verbal and written formats, ensuring students understand important details and processes.
- Strong relationship-building abilities, with the capacity to engage with students in a friendly, empathetic, and supportive manner while maintaining professionalism
- The ability to prioritize tasks, manage time efficiently, and keep accurate records, ensuring that deadlines are met, and all student interactions are properly documented.
- A proactive approach to identifying issues and finding effective solutions, particularly when guiding students through complex processes like visa applications or course selection.
- The capacity to understand students' backgrounds and career goals, and confidently recommend relevant courses that align with their aspirations, persuading them of the value andfit of the programs offered.
Personal attributes
The Client Support Officer should embody specific personal attributes that enhance their effectiveness in supporting students and collaborating with colleagues. Key personal attributes include:
- A strong communicator, comfortable with students at all levels.
- A genuine concern for the well-being of students, demonstrating understanding and care in all interactions to build trust and rapport.
- A commitment to maintaining high standards of conduct, confidentiality, and ethical behavior in all aspects of the role.
- A proactive attitude toward identifying opportunities for improvement and a willingness to go above and beyond to support students.
- The ability to handle challenges and adapt to changing circumstances while maintaining a positive outlook and composure.
- An appreciation for diversity and the ability to interact respectfully with individuals from various cultural backgrounds, ensuring inclusivity in communication and support.
- Strong personal management skills that enable the individual to work independently, prioritize effectively, and remain focused on goals.
- A positive demeanor that inspires confidence in students, contributing to a supportive and encouraging environment.
Other requirements
- A flexible approach to working hours and location, including a willingness to travel, locally, nationally, or overseas, as required.
Disclaimer
This job description is provided as a guide to the role. It is not intended to be an exhaustive description of duties and responsibilities and may be subject to periodic revision.
Oxford International is committed to safeguarding and promoting the welfare of children. Recruitment checks, including checks with past employees, are undertaken in accordance with our Recruitment and Selection policy.
Oxford International is an equal opportunity employer. Every applicant and employee has the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status
About
Oxford International Education Group is a renowned institution dedicated to providing exceptional educational experiences to international students. With a global presence and a commitment to academic excellence, we strive to empower students to achieve their full potential and thrive in a dynamic, interconnected world. We are proud of our culture and have recently been officially certified as a Great Place to Work ©!
Skills Required
- Degree level education or equivalent
- Minimum 1 year customer support experience
- Proficiency with Excel and Microsoft Office
- Excellent verbal and written communication skills
- Ability to work under pressure and meet deadlines
- Strong relationship-building and interpersonal skills
- Ability to assess applications and conduct/record student interviews
- Proactive problem-solving and decision-making skills
- Flexible approach to working hours and travel
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The Company
What We Do
Oxford International Education Group is a global education platform founded in 1991. It provides academic pathway programs, English language training, and higher education services. The company operates independent boarding schools and international colleges, helping students from over 100 countries access education opportunities through partnerships with universities and institutions worldwide. They focus on delivering quality educational experiences and supporting student progression into higher education and careers.
