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Job Title: Client Support Intern
Hours: 20 - 40 hours per week
Hourly Rate: 31,40 PLN
Location: Warsaw
Are you ready to kick-start your career in client services?
If so, we're looking for an enthusiastic and customer-focused Client Support Intern to join our Client Services Team based in Warsaw. This is an exciting opportunity to gain hands-on experience in a fast-paced environment, where you'll play a key role in delivering outstanding administrative support to internal stakeholders and our clients. In this role, you will build strong working relationships while creating exceptional customer experiences.
Key Responsibilities:
Communicating and interacting with internal/external customers: This role will require you to communicate mostly via email, telephone and workflows with our internal and external customers (eg. Clients, Auditors, Sales and Finance Teams).
Supporting daily business operations: You will be asked to support the daily operations of our business by processing/closing requests (workflows) in our system, updating client contact data, uploading documents in our system, etc.
Ensuring data quality: You will need to enter data into our systems in accordance with BSI rules and compliance requirements.
Requirements:
Fluency in English and Polish - both written and verbal.
The ability to communicate effectively.
The ability to work well within a team.
Strong attention to detail.
Additional European languages are desirable but not essential e.g. German, Dutch, French.
Previous experience in a customer service/administrative role is preferred but not essential.
Other Useful Information:
This position is flexible with a minimum of 20 hours - 40 hours per week. There is also the requirement to work from our office in Warsaw based on a hybrid working model.
If you're eager to learn, love solving problems, and want to develop valuable skills that will set you up for future success, we'd love to hear from you!
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About Us
BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.
Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.
BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.
Skills Required
- Fluency in English and Polish, written and verbal
- Effective communication skills
- Ability to work well within a team
- Strong attention to detail
- Additional European languages (e.g., German, Dutch, French)
- Previous customer service or administrative experience
- Work from office in Warsaw (hybrid)
BSI Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about BSI and has not been reviewed or approved by BSI.
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Flexible Benefits — Flexible benefits are positioned as part of the MyReward approach, allowing tailoring based on local eligibility and individual needs. Core elements like life assurance, income protection, and EAP access are framed as consistent pillars even as specifics vary by country.
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Leave & Time Off Breadth — Leave offerings are described as generous in certain markets, including annual leave starting around 27 days where that is standard and, in some U.S. postings, about four weeks of PTO plus a set holiday calendar. Additional time-off practices like occasional year-end office closure are also described as part of the overall package in some teams.
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Wellbeing & Lifestyle Benefits — Well-being support is presented as visible at the corporate level, including EAP access and expanded programs such as menopause support and mental-health first aid. Flexible work under “Smart Working” is repeatedly positioned as a work–life balance and inclusion lever that complements the total rewards package.
BSI Insights
What We Do
BSI is your business improvement partner. We have shaped best practice for over 100 years, partnering with organizations to accelerate progress and create impact for a fairer society and sustainable world
