Client Support Analyst
Who is Intellivo?
As an industry market leader in subrogation, Intellivo empowers health plans and insurers to maximize financial outcomes by identifying and pursuing more reimbursement opportunities from alternative third-party liability (TPL) payers. Through innovative technology and unmatched access to TPL data, Intellivo accelerates the identification of reimbursement opportunities while completely eliminating the need to fill information gaps through ineffective and burdensome outreach to plan members. With a 25-year history of excellence, Intellivo proudly serves more than 200 of the country’s largest health plans.
Role Summary
As a Client Support Analyst, you will play a pivotal role in ensuring exceptional client experiences while driving data-backed insights that optimize account performance. You will manage client relationships, provide strategic recommendations, and leverage data analysis forecasting to enhance outcomes.
To thrive in this role, you should have strong analytical and strategic thinking skills, a passion for solving complex problems, and the ability to present data-driven insights. If you enjoy collaborating across teams, managing multiple priorities, and making an impact, this role is for you!
Location
This role is an on-site position in Memphis, TN or a remote position.
Responsibilities
- Analyze and monitor client accounts to assess performance trends and forecast future outcomes.
- Develop and present data-driven insights and reports to optimize client success.
- Collaborate with internal teams to ensure client accounts meet and exceed performance goals.
- Serve as a strategic advisor and primary point of contact for client needs and escalations.
- Lead client meetings to discuss account performance, recommend improvements, and address inquiries.
- Act as a liaison between clients and internal teams to drive efficiency and innovation.
- Become a subject matter expert in healthcare revenue recovery and payment sourcing.
- Assist in onboarding new clients, ensuring seamless implementation and account setup.
- Maintain and organize client-specific contracts, reports, and documentation.
- Support ad-hoc reporting and marketing initiatives tailored to client and company needs.
Why work for Intellivo?
- Work with an Amazing Team – We call ourselves Intellivators!
- Comprehensive Benefits Package – Medical, Dental, & Vision Coverage
- Industry-Leading Health & Wellness Perks
- 401(K) Retirement Plan
with Company Contributions - Generous Paid Time Off
to Recharge and Thrive - Opportunities for Growth
in a Fast-Paced, Innovative Environment - And More!
Qualifications
- Bachelor’s degree preferred
(or equivalent experience). - Experience in healthcare, client services, or data analysis preferred.
- Strong analytical and problem-solving abilities with a strategic mindset.
- Excellent verbal and written communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Detail-oriented with strong organizational and time-management skills.
- Proficiency in Microsoft Excel, Word, and other MS applications.
*Benefit Recovery Group has been renamed Intellivo.
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What We Do
Intellivo provides technology-enabled pre-bill and post-pay TPL identification and full recovery solutions for complex claims that improve payment accuracy, maximize savings, increase recovery speed, and provide a positive experience for providers and patients and for health plans and plan members. Intellivo illuminates the full story behind healthcare costs sparking opportunities for measurable savings and returns and empowers providers, health plans and consumers to take control of healthcare costs. For more information, please visit intellivo.com.
