Client Success Supervisor

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­­Job Title: Client Success Supervisor

Department: EMEA Client Success

Position Type: Full-Time

Location: Manila

Reports to: Manager

About The Role:

The primary responsibility for the position is to handle the operations of the Team for the Sterling Center. Maintain the performance and attendance MIS of the team on daily basis. Generate weekly reports and metrics. Handle the queries and problems of the team members. Also review the performance of the team members on a regular basis. Set weekly and monthly goals for the team and motivate the team to achieve the targets. Also give feedbacks and trainings to the team members to enhance team’s performance.

This Is What You’ll Do:

• Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort
• Planning, scheduling of operations to meet objectives with optimum efficiency.
• Supports Manager in day-to-day operations.
• Utilize Key Performance Indicators to set production priorities, lead the daily operations meetings.
• Efficient & effective use of resources to maintain a viable & sustainable operation.
• Development of Staff

• Coach and help develop team members; help resolve dysfunctional behavior
• Facilitate problem solving and collaboration
• Ensure that the team members have the necessary training/ education to effectively carry out their job responsibilities
• Be a positive leader that encourages cross-functional communication and collaboration.
• Ensure proper motivation of staff through coaching, delegation and follow up to suggestions and ideas.
• Implement processes, systems, new technology to improve the effectiveness and efficiency of the plant.

This Is What We're Looking For:

• Strong analytical skills with outstanding verbal and written communication skills
• Take ownership of problems and anticipate issues by taking proactive action
• Manage multiple national corporate accounts
• Ability to resolve complex service inquiries.
• Ability to multi-task and prioritize in a fast-paced environment.
• People Management
• Knowledge of basic Microsoft Office

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Equal Employment Opportunities at Sterling 
Sterling is an equal opportunity employer and prohibits discrimination based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, disability, citizenship, sexual orientation, military service, genetic information, and any other characteristic protected by law. In addition, Sterling is committed to taking affirmative action to employ and to advance in employment individuals regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, marital status, disability, citizenship, sexual orientation, military service and genetic information; and to base all employment decisions only on valid job requirements.

Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.