Job Title: Client Success Specialist
Location: Lawrence, NY (Full-Time, In-Office; Fridays remote optional)
Pay range: $26-32 per hour (DOE)
Who We Are
Waste Solution Services (WSS) helps multifamily and commercial portfolios lower and stabilize waste spend. We do not haul trash; we sit between clients and haulers to audit invoices, optimize contracts, right-size service, centralize billing, and manage service issues. Our work is built around cost predictability, operational clarity, and strong execution.
The Role (What You’ll Do)
We are seeking a highly accountable, operationally driven Client Success Specialist to own and manage a portfolio of client accounts within a fast-paced waste brokerage environment. This role is built on an account ownership model, where you will be responsible for client outcomes from issue identification through resolution, while maintaining a high standard of communication, urgency, and accountability.
Key Responsibilities
Account Strategy & Growth
- Own a defined portfolio of client accounts, with full responsibility for account performance and client satisfaction
- Act as the primary contact and trusted advisor for all account needs.
- Strengthen client loyalty through proactive communication and transparency.
- Monitor account health to identify growth opportunities and retention risks.
- Analyze trends to implement preventative solutions and service efficiencies.
Operational Resolution
- Own issues from identification through to successful resolution.
- Coordinate with internal teams and vendors to expedite service delivery.
- Assist in resolving service failures, missed pickups, and operational breakdowns.
- Escalate critical issues appropriately while maintaining ownership and visibility.
- Maintain accurate and clear documentation of account activity, issues, and resolutions.
- Provide clear, consistent updates to clients throughout the lifecycle of issues and projects.
- Drive accountability across internal teams to produce timely results.
Qualifications
- 1-3+ years of experience in account management, operations, or service delivery roles
- Experience in waste management, environmental services, logistics, or a related field is a plus
- Proven ability to manage issues end-to-end across multiple teams
- Strong organizational and time management skills in a high-volume, fast-paced environment
- Excellent communication skills with the ability to manage client expectations effectively
- Demonstrated sense of ownership, urgency, and accountability
Skills Required
- 1-3+ years of experience in account management, operations, or service delivery roles
- Experience in waste management, environmental services, logistics, or a related field
- Ability to manage issues end-to-end across multiple teams
- Strong organizational and time management skills in a high-volume, fast-paced environment
- Excellent communication skills with the ability to manage client expectations effectively
- Demonstrated sense of ownership, urgency, and accountability
What We Do
Waste Solution Services (WSS) is a waste-management consulting firm that helps multifamily, commercial, senior-living, and retail property portfolios reduce and stabilize waste expenses. It audits invoices, renegotiates hauler contracts, brokers rates, right-sizes services, manages vendor issues, and provides fixed-price billing and sustainability/ESG reporting. The company operates nationwide and in Canada, leveraging relationships with waste haulers to improve costs without disrupting service.
