Wing Assistant places contractors across 25+ role types — GVAs, EAs, SDRs, CSRs, and more — for clients across the Philippines, LATAM, and global markets. Internal coordination runs through Discord as the single source of truth: pre-demo requests, mid-call heads-up, post-demo handoffs, and ongoing status all live in one place, so nothing gets lost between people.
This isn't a role for someone who wants a well-worn script.
The accelerated process rewards judgment — reading a client in real time, reading a candidate's fit on the fly, and knowing when to move before the moment closes.
The Client Success Specialist is responsible for managing the end-to-end client engagement process at Wing Assistant.
- Understand potential customer input through intake forms and quickly leverage on organization-wide ATS systems to find candidates that match the skillset- interview candidates to ensure fit for what potential client is looking for
- Discovery & demo: Run full discovery calls and qualify what the client actually needs, then present
Wing's value and bring live, vetted candidates directly into the call — real people, no recordings, no async profiles. - The close: Read the room and close while interest is highest — propose next steps before the call ends, and formalize the deal in Discord/JRF within 30–60 minutes.
- Candidate bench: Keep the idle-pool current and taggable by role, industry, and availability, so you can pull 2–3 credible matches from a loose brief with 10–30 minutes' notice.
- Flake-proofing: Confirm candidate availability at T-24h and again at T-30min; always have a backup identified before the call, not after someone drops out.
- Post-close: Finalize compliance and formal matching once a deal closes, and keep CSM/TA aligned on onboarding status in real time.
- Has personally run outbound/discovery through to close — not just handed off qualified leads
- Recruiting or sourcing experience with genuine same-day turnaround, not multiday pipelines
- Comfortable improvising live — can steer a call and brief a candidate in 10–15 minutes on the spot
- Fast and responsive by nature — minutes, not hours, is this role's working speed
- Staffing, recruiting, or B2B services sales background
- Already comfortable working async-first in Discord/Slack as the source of truth
- History of maintaining a “warm bench” of backup candidates proactively
- Track record of anticipating problems (candidate no-shows, client cold feet) before they happen
Skills Required
- Personally managed outbound or discovery sales through to close, rather than handing off qualified leads
- Recruiting or candidate sourcing experience with genuine same-day turnaround
- Ability to improvise live, steer client calls, and brief candidates within 10–15 minutes
- Fast and responsive working style, operating in minutes rather than hours
- Staffing, recruiting, or B2B services sales background
- Comfort working asynchronously with Discord or Slack as the source of truth
- Experience maintaining a proactive warm bench of backup candidates
- Track record of anticipating candidate no-shows, client hesitation, and other problems
What We Do
Wing provides SMBs, startups, and executives with top-tier remote talent to take over recurring work such as Social Media Management, Executive Assistance, Data Entry, Sales Calling, etc. Wing is your super affordable team member to whom you can delegate excess work while you do the important things to grow your business.
