Client Success Partner - Mid Market

As a Client Success Partner (CSP), you will support our clients in their digital training strategy through the 360Learning platform. You will be responsible for: 

- Ensuring the renewal of contracts by coordinating the different resources (technical, educational, etc.) made available

- Ensuring the business impact of our solution in accordance with the objectives set by our clients

- Ensuring the renewal or signing of new contracts for accounts listed in your portfolio

- Last but not least, managing a portfolio of clients in a high-touch and low-touch mode 

Your role is crucial, you are responsible for the development of the relationship with your clients

Within 1 month, you will:

• Master our product and Convexity corporate culture
• Familiarize yourself with the processes and tools used by our Client Success Partner (CSP) team
• Participate in your first customer meetings with other CSPs from the team

Within 3 months, you will:

• Take over a portfolio of existing customers
• Start new projects with prospects and clients

Within 6 months you will:

• Define the learning transformation roadmap with the client and identify the resources needed to achieve them
• Define a retro-planning of the initiatives on the solution and vouch for it
• Identify and document customer use-cases
• Develop a relationship of trust between the client and 360Learning, particularly by having direct contact with Top Management teams
• Work with the Account Managers to identify new project opportunities to develop the account

Within 12 months, you will:

• Reduce churn by identifying customers at risk and implementing a remedial action plan
• Identify strong leaders within the client’s team
• Develop and share good business practices with the entire Client Success team

The Skill Set

• First experience in a Client Success Partner or Customer Success Manager position
• Previous experience in the SaaS B2B industry is a plus
• Ability to interpret data and identify trends
• Keen interest for the digital industry, education and e-learning in particular
• Excellent interpersonal and communication skills
• Native French, and English proficiency (B2 minimum)
• Enthusiasm about the idea of working in our Culture of Convexity: https://bit.ly/Convexity_360L

What We Offer

• Compensation: Package includes base salary, a variable component and equity 📈
• Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent. 
• Balance: Flexible hours, full remote work possible anywhere in France 🏠
• Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
• Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍
• Culture: A framework that will help you make an impact - envision what's it like to join 360Learning through our onboarding journey: https://360learning.com/blog/360learner-journey/ & Convexity Culture: https://bit.ly/Convexity_360L 🚀👩🏻‍💻🏆

Interview process

• Phone screen with our Talent Acquisition Manager
• Discovery meeting with a CSP Mid-Market
• Case study with the CSP Mid-Market Coach and a CSP Mid-Market
• Clarification meeting with the CSP Ops Manager
• Culture fit interview with one of our CS Leader
• Offer !

Who We Are

360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.

360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across the US and EMEA.

Learning Includes Everyone.

In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!