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The Role
The Client Success Partner manages client relations, implements screening programs, develops strategies for growth, and conducts business reviews to enhance client satisfaction.
Summary Generated by Built In
Overview:
The Client Success Partner is responsible for growth and retention of a client portfolio comprised of up to 30-35 accounts in the Retail, Staffing & Franchise (RSF) vertical, valued at approximately $2M in annual revenue. As a Client Success Partner, you will be responsible for full end to end customer account management. The successful CSP not only manages the day to day screening program for the customer, CSP develops strategic relationships with the customer & identifies opportunities to expand SBC’s footprint within the customer via incremental products and services.
Roles and Responsibility:
The Client Success Partner is responsible for growth and retention of a client portfolio comprised of up to 30-35 accounts in the Retail, Staffing & Franchise (RSF) vertical, valued at approximately $2M in annual revenue. As a Client Success Partner, you will be responsible for full end to end customer account management. The successful CSP not only manages the day to day screening program for the customer, CSP develops strategic relationships with the customer & identifies opportunities to expand SBC’s footprint within the customer via incremental products and services.
Roles and Responsibility:
- Implement and manage customer background screening programs to best align with customer’s organizational needs and goals
- Structure and implement long term contract/agreements with customers to renew and grow revenue from customer base
- Understand each client’s organizational dynamic. Probe to discover model and core initiatives in a solutions sales capacity. Assist client in goal achievement by leveraging Sterling’s products and services
- Identify and develop multi-level relationships with key decision makers and decision influencers to ensure retention and relationship stability regardless of client’s turnover in key roles
- Create strategic account plan as a roadmap to grow customer revenue and deliver world class customer satisfaction
- Liaise between client, internal departments and partners to provide clear and accurate program guidance for customers. Manage client interactions using Salesforce.com
- Conduct regular business reviews using value add propositions to mitigate client risk and enhance background screening programs
- Grow customer book of business to target vs. prior year, driven by existing revenue retention and closing new business
- Graduate- preferred
- 2+ years’ experience in a client-facing role – preferred
- Retail, Staffing and Franchise client support preferred
- Sales and/or sales management experience
- Team management experience is a plus
- Strong client focus – commitment to delivering superior client experience and advocating for client needs
- Consultative selling skills – experience expanding account reach, up/cross-selling, new business development
- Negotiation and Listening skills – ability to uncover client needs, understand and frame issues in a way that leads to resolution, a focus on win/win
- Analytical skills – assess risk and opportunity, identify innovative ways to effectively address client needs in a high-volume, transactional environment, analyze performance indicators and use to inform strategies and tactics
- Excellent oral and written communication skills
- Organization – ability to prioritize and focus on value-add activity, ability to multi-task
- Attention to detail
Skills Required
- Graduate
- 2+ years experience in a client-facing role
- Retail, Staffing and Franchise client support
- Sales and/or sales management experience
- Team management experience
First Advantage Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about First Advantage and has not been reviewed or approved by First Advantage.
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Retirement Support — A retirement plan is consistently described as part of the core package, including a 401(k) with an employer match and match levels that can be competitive. An Employee Stock Purchase Plan is also referenced alongside retirement, adding another long-term savings vehicle in some regions.
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Leave & Time Off Breadth — Time off is positioned as a meaningful strength, with generous vacation/holiday coverage and policies that can be flexible depending on employee type. Flexible Time Off for salaried roles, accrual-based PTO for hourly roles, and Volunteer Time Off are all cited as available in the broader package.
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Healthcare Strength — Medical coverage appears anchored in a mainstream national network, with Aetna-administered options referenced and broad provider acceptance highlighted. Overall medical coverage is framed as fairly good to very good in quality, even if the exact plan design varies by state and year.
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The Company
What We Do
First Advantage delivers comprehensive background check solutions and insights that enable employers and housing providers to make confident choices, reduce risk, and maintain compliance. With offices in 26 locations and a staff of 4,000+ employees, First Advantage leverages leading technology and the industry’s largest global capabilities to complete background checks in 200+ countries and territories. If you’re looking for employee or tenant background check solutions that enable fast and reliable decision making, we’re your First Advantage. For more detailed information on First Advantage products and services, visit fadv.com.
