Client Success Manager
Virtual Peaker is seeking a Client Success Manager who will help solve the climate crisis by supporting our mission of building the utility of the future.
Role Responsibilities
As a Client Success Manager, you will be responsible for supporting our clients by acting as a frontline liaison to users of our cutting-edge software platform. Day-to-day, you can expect to:
- Cultivate, manage, and expand relationships with Virtual Peaker’s clients through consistent and personalized communications
- Collaborate with Implementation, Product, Marketing, and other internal teams to set expectations with clients and execute projects
- Lead meetings, set agendas, present material, liaise between client requests and what’s best for Virtual Peaker
- Use tools to document activities and codify decision points and milestones
- Follow internal processes to track, manage, and respond to client inquiries and product feedback
- Apply frameworks to appropriately prioritize client inquiries and maintain clear communication with clients
- Identify growth opportunities for new revenue or expanded scope and support teammates that lead upsells
- Develop strategies to meet Virtual Peaker’s goals related to clients and managing accounts
- Other duties as assigned that contribute to Virtual Peaker’s success
Education & Experience
- Bachelor's degree from an accredited institution
- 4-6 years of experience in consulting, customer service, account management, project management, or a combination thereof
- Understanding of utilities, clean energy, and grid modernization issues, including distributed energy resources
- Experience working within a web-based CRM ecosystem, such as Salesforce or Hubspot
- Experience with Google Suite, Slack, and other online collaboration tools
- A collaborative and growth-oriented mindset that is motivated to learn new things quickly
- A sense of ownership and pride in one’s performance and impact on the company’s success
- Critical thinking and problem-solving skills
- Strong organizational skills, including project and process management
- Remote work experience and ability to travel for conferences, client visits, and company gatherings
What You Can Expect
- Full remote position, with remote-work stipend.
- Competitive salary + Equity
- A collaborative workplace, which will challenge you and celebrate your work
- Full benefits medical, dental, vision, 401k
- Generous vacation time, sick leave, and holidays
- Diverse and inclusive community for everyone
Interested?
Virtual Peaker is currently a small team tackling huge problems, and that means that everyone, from the interns on up, is critically important to our mission. If you want to be a bit player on a huge team thinking about micro-optimizations, this role is definitely not for you. If you want to take responsibility for changing the outcome of human civilization, we want to hear from you.
Competitive Salary
Benefits: stock options, generous 401k, remote-first stipend, and health, dental, and vision insurance.
Skills Required
- Bachelor's degree from an accredited institution
- 4-6 years of experience in consulting, customer service, account management, or project management
- Understanding of utilities, clean energy, and grid modernization issues
- Experience working within a web-based CRM ecosystem
- Experience with Google Suite, Slack, and other online collaboration tools
- Strong organizational skills, including project and process management
What We Do
Virtual Peaker is a SaaS platform that integrates with IoT devices to allow utility companies to manage residential electricity.
