Client Success Manager

KUBRA is looking for a Client Success Manager to have ultimate accountability for client relationship management.

Join an award-winning company like KUBRA today!

What you get to do everyday:

• Create the vision match and use the KUBRA products to solve customer’s business problems.
• Identify, promote and capture net new business opportunities in the assigned industry practice teams from existing clients.
• Manage the flawless execution of the sales account management process, including proposal writing, contract signing and implementation definition (statement of work), financial analysis, contract negotiations, and project launch
• Identify, manage, and resolve issues via collaboration with the Information Technology (IT) Department Support Teams for existing clients, acting as an advocate for both the client and KUBRA to ensure expedient and appropriate resolutions
• Identify, promote and capture net new business opportunities in the assigned industry practice teams from existing clients
• Travel as required to the US

Who should you be:

• High familiarity with the latest Internet based technologies
• Ability to execute Sales plan with minimal supervision
• You are energetic, dynamic & passionate
• Self-motivated, results-oriented, team player, with outstanding communication and interpersonal skills

What skills do you need:

• Minimum of 2 years’ experience in an Account Management or Client Success role.
• Minimum of 2 years’ experience in eCommerce software 
• Preference for Payments experience (NACHA, PCI DSS) and or Print & Mail (Document Composition)
• High level of proficiency in MS Word, Excel & PowerPoint
• Experience with SalesForce.com

What you can expect from us:

• Competitive commission structure
• Award-winning culture that fosters growth, diversity and inclusion for all
• Generous benefit coverage with low premiums (+ a Health Care Spending Account)
• RRSP Matching
• Paid day off for your birthday
• Access to LinkedIn learning courses
• Continued education with our education reimbursement program
• Flexible schedules
• Two paid days for volunteer opportunities
• Access to Perkopolis retail discounts

While we value the skills and experiences listed in our job requirements, we also recognize that talent comes in many forms, and welcome applications from candidates who meet most but not all specified requirements. If you possess a strong desire to learn and grow in a dynamic work environment, apply now!

KUBRA is a fast-growing company that delivers customer communications solutions to some of the largest utility, insurance, and government entities across North America. KUBRA offers billing and payments, mapping, mobile apps, proactive communications, and artificial intelligence solutions for customers. With more than 1.5 billion customer interactions annually, KUBRA services reach over 40% of households in the U.S. and Canada. KUBRA is an operating subsidiary of Hearst.

Our office is small enough to allow creative individuals to flourish, yet large enough to provide long-term stability. We place a tremendous amount of responsibility on our team members to be productive, focused and self-motivated. We offer a casual work environment, competitive compensation and a stellar benefits program. 

KUBRA does not typically provide immigration-related assistance, including employment-based work visa (e.g. H-1B) sponsorship, work permit applications and extensions, permanent residence (green card) sponsorship, LMIA applications or permanent residency nominations. Candidates must ensure they have legal authorization to work in the U.S/ Canada. All sponsorship determinations are case by case based on business need.