Client Success Manager

Why Work For Us
Grubhub, part of Wonder Group Inc , is all about connecting hungry diners with our network of over 375,000 merchants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!
About The Opportunity
Client Success Managers are responsible for all aspects of the post-sales relationships and achieving goals with our campuses and merchants. We're looking for people who love growing businesses by solving complex operational and business problems. You'll head up the charge in launching Grubhub on college campuses, driving engagement with students, and managing senior relationships with university and food service operators.
The Impact You Will Make:

• Own the entire post-sales relationship with Grubhub Campus signed accounts
• Interface with corporate counterparts for our largest strategic partnerships
• Project manage the operational set-up and deployment of each campus launch, including mobile food ordering, self ordering kiosks, robotic delivery and other ancillary services.
• Manage the growth and success of each campus, through planning and implementation of market strategies and maintenance of client partnership
• Provide exceptional client service, proactively problem solve to identify and resolve any account issues
• Manage cross-functional execution of product implementation with Product, Engineering, Operations, Marketing, and Support
• Closely monitor, measure, and report on key performance metrics in each market
• Use data to determine priorities for campus specific initiatives
• Pursue up-sell opportunities for new business by showing the value of Grubhub's program on campus

What You Bring to the Table:

• 3-5 years experience in account management
• Track record of building strong cross-functional relationships
• Strong interpersonal communication skills, both verbal and written
• Highly data-focused, with strong proficiency in Excel
• Resourceful, creative, and able to find innovative ways to achieve results
• Exceptionally detail-oriented and can multi-task in your sleep
• Comfortable with ambiguity and change and thrives in a fast paced environment (previous start-up experience a plus)

We reward our Sales positions with competitive pay. For this role, we offer uncapped commission with a base salary range as outlined below, based on factors including geographic location.
New York: $80,000 - $85,000 ($100,000 - $105,000 OTE range)
Colorado: $75,000-$80,000 ($95,000- $100,000 OTE Range)
Grubhub uses geographic- specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.
And Of Course, Perks!

• Flexible PTO / PTO. Grubhub employees enjoy a generous amount of time to recharge.
• Health and Wellness. Excellent medical, dental and vision benefits, 401k matching, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
• Free Meals. Our employees get a weekly Grubhub credit to enjoy.
• Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Fund . Employees are also given paid time off each year to support the causes that are important to them.

Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.
If you are a resident of the State of California and would like a copy of our CA privacy notice, please email [email protected].